Regional Director of Operations (Senior Living - Extensive Travel)

Discover Your Purpose with Us at Seaton Senior Living!

As Regional Director of Operations , you’ll play an essential role in enriching the lives of seniors, creating meaningful connections, and making a difference every single day.

Location: Must reside in the Baltimore, MD area – Remote with extensive travel

Your Role:

As the Regional Director of Operations , you will support, lead, and direct multiple communities to achieve operational and financial success. You’ll be responsible for ensuring resident satisfaction, delivering high-quality care and services, and driving occupancy and revenue growth across your region.

Position Highlights:

Status: Full Time

Schedule: Extensive travel (90% in MD, 10% in PA/VA)

Rate of Pay: $170K base + bonus

Travel: Extensive regional travel required

What You’ll Do

• Lead operations by directing and coordinating activities in alignment with Seaton Senior Living’s goals, objectives, and policies
• Communicate a clear, resident-focused vision across communities
• Review annual resident satisfaction surveys and implement programs to increase satisfaction
• Manage and hold Executive Directors accountable for achieving community-specific and organizational goals
• Partner with Executive Directors to develop strategies that meet NOI expectations
• Maximize occupancy to achieve or exceed budgeted revenue goals
• Develop and execute occupancy growth plans
• Review monthly financial statements; collaborate with Executive Directors to address deficiencies
• Maintain awareness of competition and industry trends
• Maintain a strong presence in the communities, spending the majority of your time onsite

Supervisory Responsibilities

• Oversee recruitment, hiring, employee relations, and separations of community leaders in accordance with policy
• Provide oversight and accountability for Executive Directors to ensure operational efficiency and financial success
• Delegate authority, responsibility, and accountability appropriately across leadership teams
• Lead the regional team in alignment with Seaton’s mission and values
• Foster teamwork, accountability, and proactive problem-solving
• Promote leadership development, best-practice sharing, and collaboration across communities

Qualifications

• Bachelor’s degree in a related field required
• Minimum of five years’ senior living leadership experience, including combined Sales and Operations responsibilities
• Excellent written and verbal communication skills, including strong presentation abilities
• Ability to analyze financial reports, performance metrics, and data to guide decisions
• Proficiency with Microsoft Office (Word, Excel, Windows) and ability to adapt to technology platforms
• Strong leadership and team-building skills; able to inspire and hold others accountable
• Demonstrated judgment, problem-solving, and decision-making skills, with the ability to balance multiple priorities in fast-paced settings
• Positive client service attitude with a commitment to resident satisfaction and organizational values

Why Join Us?

• Enjoy a comprehensive benefits package – medical, dental, vision, PTO, 401(k), and more for eligible positions
• Thrive in a purpose-driven environment that puts residents first
• Join a collaborative, supportive leadership team that values your voice
• Build meaningful connections and create lasting impact for residents and their loved ones

Benefits You’ll Enjoy:

• Competitive wages
• Early access to earned wages before payday!
• Flexible scheduling options
• Paid time off and Holidays (full-time)
• Comprehensive benefits including health, dental, vision, life and disability (full-time)
• 401(k) with employer match
• Paid training and professional development opportunities
• Meals and uniforms provided
• Employee Assistance Program

About Seaton Senior Living

Seaton Senior Living is part of the Discovery Senior Living family of companies, one of the nation’s largest senior living operators. With a focus on performance, innovation, and lifestyle personalization, Seaton manages and enhances senior living communities across the U.S., supporting more than 6,500 residents nationwide.

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V

A Note to Applicants

This job description outlines the general nature and level of responsibilities for this role and is not an exhaustive list of all duties. Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case-by-case basis.

Agency Policy

We do not accept unsolicited resumes from staffing agencies. Please refrain from contacting hiring managers directly.

Employment Scam Warning

We only post jobs on our official careers site and accept applications through that platform. We do not conduct interviews via text or social media or ask for personal or banking information.