Podiatry - Patient Service Representative

Podiatry Patient Service Representative

At Clinical Associates, we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in areas of practice, from cardiology to podiatry. We are a multi-specialty healthcare setting that offers enrichment and an opportunity for growth. We have been serving the community for over 50 years.

If you thrive in a fast paced environment and enjoy servicing patients over the phone and in person this position is for you! Come join our dynamic Podiatry team! Our ideal candidate must be willing to work in a team environment and go above and beyond in providing customer service to our patients. Travel is required to support the physician at all three of our office locations.

Locations: 120 Westminster Pike, Reisterstown, MD 21136

1838 Greene Tree Road, Pikesville, MD 21208

515 Fairmount Avenue, Towson MD 21286

This position requires travel to all three of our office locations as listed below

Shift: 37.5-40 hours/week

Monday - 8:15am-4:15pm | Reisterstown

Tuesday - 8:15am-4:15pm | Pikesville

Wednesday - 9:00am-6:00pm | Reisterstown

Thursday - 8:15am-4:15pm | Towson & Reisterstown

Friday - 8:30am-3:00pm | Pikesville

The Patient Service Representative is the first point of contact and provides a professional, supportive, and nurturing experience for patients and visitors via telephone and/or in person. The Patient Service Representative is responsible for answering all incoming phone calls for the healthcare provider, scheduling appointments, and documenting messages in the EMR system.

The Patient Service Representative must be detail oriented and possess the ability to multi-task to ensure that all front desk protocols are being performed efficiently and accurately.

The Patient Service Representative will perform duties including but not limited to:

• Identifying and quickly assessing the nature of calls and acting appropriately to provide prompt, professional service.
• Scheduling appointments
• Verifying insurance / resolving eligibility issues prior to a scheduled appointment.
• Collecting co-pays, deductibles, and account balances.

Requirements:

• High School Diploma or G.E.D. (Required)
• Medical Office experience is required.
• Call Center experience is preferred.
• Basic arithmetic and money calculating skills.
• Excellent patient care and customer service skills.
• EMR skills preferred.

Benefits:

• Paid Time Off
• Health insurance
• Dental insurance
• Vision insurance
• Life Insurance
• 401(k) matching

Clinical Associates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.