Order Processing Specialist

Customer Service Representative

We get it: job searching takes time and attention. At Kelly, were here to make it a whole lot easier for you. Were seeking a Customer Service Representative to work at a premier manufacturing client in Farmington, CT. This opportunity could be the one youve been looking for.

Salary/Pay Rate/Compensation: $20.00/hr | Weekly Pay

Shift: Monday-Friday | 8:00AM - 4:30PM | Full-Time | Hybrid: 3 Onsite / 2 Remote

Why You Should Apply To Be A Customer Service Representative:

• Competitive pay rate of up to $20/hr.
• Opportunity to gain valuable experience with a premier manufacturing client.
• Supportive and professional team culture.
• Contract position up to 1 year to start, with potential extension up to 2 years.
• Exposure to technical and spare parts service in a dynamic environment.

Whats A Typical Day As Customer Service Representative? Youll Be:

• Maintaining a high level of professionalism with clients and establishing positive rapport with both internal and external customers.
• Processing a high volume of incoming calls and emails.
• Identifying and assessing customers needs to achieve high customer satisfaction.
• Providing accurate, valid, and complete information using appropriate tools and methods.
• Entering quotes and orders in an accurate, prompt, and professional manner.
• Reviewing customer purchase orders for accuracy and requesting updates as needed.
• Creating cases based on customer information in a timely manner.
• Handling payment processing (credit card), preparing quotes, and placing orders for spare parts.
• Addressing and resolving customer issues and thinking ahead to anticipate whats next in the spare parts process.
• Utilizing internal documents and CRM tools to process requests efficiently.
• Maintaining an organized work environment and efficiently switching between multiple systems and screens.

This Job Might Be An Outstanding Fit If You:

• Have previous customer service experience, especially handling a large volume of incoming calls (required).
• Possess excellent communication skills, able to interact patiently and diplomatically.
• Demonstrate strong organizational skills and the ability to multi-task successfully.
• Are comfortable working in a fast-paced environment with shifting priorities.
• Have knowledge of Microsoft Office, SAP, or other CRM systems (required).
• Are able to work a flexible schedule, including potential weekends, nights, and holidays as business needs arise.

What happens next? Once you apply, youll proceed to next steps if your skills and experience look like a good fit. But dont worryeven if this position doesnt work out, youre still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover whats next in your career is what were all about, so lets get to work. Apply to be a Customer Service Representative today!