Jewelry Boutique Sales Lead & Customer Experience Coach

About the Brand Diamonds are a celebration, a memento of life’s most brilliant moments. The jewelry that represents you should be every bit as elegant and unique as yourself. So, that’s what we created - 100% conflict-free, lab-grown diamonds, brilliantly set in a range of classic designs, modern styles, and design-your-own options to reflect your individuality and celebrate your uniqueness. We truly believe that diamonds are personal. They express your style, represent your values, and tell your story. Express yourself with Grown Brilliance , where we don’t just create diamonds, we create diamonds that deserve you. About the Role We are seeking a passionate and results-driven Sales Supervisor to join our boutique, powered by the Leap Platform, in Los Angeles . This opportunity is ideal for a hands-on retail leader who thrives on the sales floor, develops teams, and creates exceptional customer experiences. As a key member of the leadership team, you will serve as the Leader on Duty, partnering with the Store Manager/General Manager to drive sales performance, lead daily operations, and ensure the team delivers an elevated in-store experience. When the Store Manager is not present, you will confidently oversee the business, ensuring sales goals are achieved, brand standards are maintained, and customers receive exceptional service. Hourly Pay Range: $24 – $27 Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications. This role is bonus eligible. What You'll Do Drive Sales Performance Lead the team in achieving daily sales goals and key performance metrics through active coaching, floor leadership, and strong selling behaviors. Monitor business performance throughout the day, identifying opportunities and adjusting priorities to maximize results. Reinforce product knowledge, storytelling, and personalized selling techniques to elevate the customer experience. Deliver an Exceptional Customer Experience Create meaningful customer connections through authentic engagement, product expertise, and personalized service. Coach associates to deliver thoughtful recommendations and experiences that drive customer loyalty and repeat business. Lead & Develop the Team Serve as a trusted leader on the sales floor by providing coaching, feedback, recognition, and ongoing support to develop a high-performing team. Partner with store leadership to onboard new team members, reinforce training, and foster a culture of accountability and collaboration. Lead Daily Store Operations Serve as Leader on Duty by overseeing daily store execution and ensuring the team is prepared to deliver an exceptional customer experience. Execute brand standards across visual merchandising, inventory management, shipment processing, and daily operations while maintaining compliance with company policies. Support store events, activations, new store openings, and market initiatives as needed. Key Performance Indicators (KPIs) Sales Leadership & Business Performance: Leads the team to achieve daily sales goals and key performance metrics through effective coaching, floor leadership, and commercial execution. Customer Experience & Brand Loyalty: Creates meaningful customer connections through exceptional service, product expertise, and engagement strategies that drive loyalty and repeat business. Team Engagement & Development: Builds a high-performing team through coaching, recognition, collaboration, and consistent reinforcement of brand expectations. Operational Excellence: Maintains strong execution of store standards, operational processes, and daily business priorities. Position Requirements 1–3 years of retail leadership or supervisory experience in boutique, specialty, premium, or customer-focused retail environments. Demonstrated ability to lead a team, coach selling behaviors, and drive sales results in a fast-paced environment. Strong customer-focused selling skills with the ability to build relationships, provide product expertise, and create memorable experiences. Strong communication skills with the ability to provide feedback, motivate others, and build positive team relationships. Oversees daily sales floor standards, including organization, replenishment, cleanliness, and overall store presentation. Experience with retail technology, including Shopify, Endear CRM, Slack, and Google Workspace preferred. Flexible availability, including days, evenings, weekends, and holidays. Ability to actively lead on the sales floor, including standing, walking, climbing ladders, and lifting up to 50 lbs. Must be at least 18 years of age. About Leap The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country and proudly partner with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET, and many others. To hear more about our platform directly from our CEO, click here! Leap Perks Leap offers a competitive total rewards package, which includes: Bonus eligible Medical, dental, and vision benefits (must average 32+ hours per week) AllOne Health Employee Assistance Program 401(k) Accrued PTO: Full-time hourly employees can accrue up to two weeks (80 hours) of paid time off annually, excluding restricted dates during busy retail seasons, with manager approval. Part-time hourly employees accrue PTO in accordance with local laws. Employee discount and wardrobe allotment for participating Leap brands Leap celebrates diversity and is committed to fostering an inclusive workplace where every team member can thrive. We believe our differences strengthen our organization and better support the brands, customers, and communities we serve. We value individuals of all backgrounds, experiences, and identities. #J-18808-Ljbffr Leap, Inc.