Staff Delivery Engineer

Key Responsibilities Join the leader in entertainment innovation and help us design the future. Dolby designs experiences at the intersection of science and art, with a focus on how people create, deliver, and enjoy entertainment. The Staff Delivery Engineer role is responsible for taking customers from contract signature to successful production launch, ensuring our product is integrated smoothly into each customer’s ecosystem and supporting them technically throughout onboarding. You will guide customers through integration, troubleshoot complex issues, explain product capabilities, and act as the primary technical liaison between the customer and internal teams such as Engineering, Product, Customer Success, and Support. This role requires flexibility, strong analytical thinking, hands-on technical skills, and the ability to switch between domains quickly. As part of a company evolving toward AI-native internal operations, you will contribute to making delivery, integration, and support processes more efficient through the use of AI-enabled tools and platform capabilities. Post-Sales Onboarding & Integration Own the technical onboarding journey from contract signature to production go-live. Ensure customers can seamlessly integrate our products and services into their architecture. Guide customer technical teams through APIs, data flows, SDKs, configuration, workflows, and best practices. Proactively identify integration risks or gaps and drive them to resolution using repeatable approaches. Efficient Delivery & Continuous Improvement Use available tools, automation, and AI-assisted capabilities to improve delivery, diagnostics, and integration workflows. Continuously look for ways to reduce friction, manual effort, and time-to-production for customers. Apply structured problem-solving and intelligent tooling to speed up troubleshooting and root-cause analysis. Share insights and patterns with Product and Engineering to improve product usability and service reliability. Customer Enablement & Product Understanding Ensure customers fully understand the product, its capabilities, and how to use it effectively. Explain complex technical concepts in a clear, accessible way for customer engineers and stakeholders. Conduct technical workshops, demos, and deep-dive sessions focused on correct and efficient platform usage. Troubleshooting & Technical Problem Solving Investigate and resolve integration issues across complex end-to-end scenarios. Debug across Java, Kotlin, TypeScript, Swift, APIs, infrastructure, and streaming workflows as needed. Leverage logs, metrics, monitoring data, and internal tooling to accelerate issue resolution. Collaborate with Engineering and Product to resolve deeper technical challenges, and support cross-team collaboration with Customer Success to provide aligned guidance to customers. Support the Support team during complex escalations requiring deeper technical investigation. Provide actionable, real-world feedback to Product Management based on customer integrations, and work with Engineering to clarify issues and improve platform robustness. Production Readiness & Handover Ensure all technical milestones are met before go-live. Validate monitoring, logs, metrics, and operational dashboards. Provide clear, concise documentation and handover notes to Support and Customer Success to ensure smooth long-term operations. Required Technical Expertise Programming: Java, Kotlin, TypeScript, Swift, React Video/Streaming: HLS, MPEG-DASH, DRM, ad insertion APIs & Integrations: REST APIs, webhooks Monitoring & Observability: Grafana, Kibana/ELK, Prometheus, Loki Infrastructure: Docker, Kubernetes, cloud concepts Messaging: MQTT, RabbitMQ or equivalents Strong diagnostic skills across distributed systems, logs, and metrics Skills & Experience Proven experience onboarding customers and integrating complex technical solutions. Strong analytical mindset and structured troubleshooting approach. Comfortable using automation and intelligent tooling to improve efficiency and quality of delivery. Ability to explain complex systems in simple terms to both technical and non-technical audiences. Strong context switching across customers, technologies, and problem spaces. Experience collaborating across Support, Customer Success, Sales, Product, and Engineering teams. Excellent communication skills and fluency in English. High ownership, reliability, and continuous improvement mindset. The Atlanta Area base salary range for this full-time position is $136,500-187,400, which can vary if outside this location, plus bonus, benefits, and some roles may also include equity. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, competencies, experience, market demands, internal parity, and relevant education or training. Your recruiter can share more about the specific salary range and perks and benefits for your location during the hiring process. Dolby will consider qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code, Article 49, and Administrative Code, Article 12. Dolby is proud to be an equal opportunity employer. Our success depends on the combined skills and talents of all our employees. We are committed to making employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, family status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state, and local laws and ordinances. #J-18808-Ljbffr Dolby Laboratories