Social Service Coordinator

ESSENTIAL RESPONSIBILITIES

• Serve as the primary Service Coordinator for assigned infants, toddlers, and families..
• Explain the Early Intervention Program, service coordination process, family rights, procedural safeguards, and available services to families..
• Communicate with families in their preferred language when qualified to do so..
• Develop trusting, respectful, and family-centered relationships with parents and caregivers..
• Assist families with navigating the Early Intervention system..
• Coordinate and facilitate communication among families, evaluators, Early Intervention providers, Early Intervention Officials/Designees, and other professionals involved with the child..
• Assist families with scheduling and coordinating multidisciplinary evaluations and other required appointments..
• Participate in and coordinate IFSP meetings as required..
• Assist families in identifying priorities, concerns, resources, and desired outcomes for their child and family..
• Support the development, implementation, review, and amendment of the child’s IFSP..
• Assist families with identifying available Early Intervention providers for authorized services..
• Coordinate the initiation of authorized Early Intervention services..
• Monitor whether services are being delivered in accordance with the child’s IFSP..
• Follow up with families and providers regarding missed, delayed, interrupted, or unavailable services..
• Identify barriers affecting service delivery and communicate concerns to the appropriate Early Intervention personnel..
• Maintain ongoing contact with assigned families in accordance with program requirements and individual family needs..
• Assist families with accessing community programs, healthcare resources, social services, educational resources, and other supports when appropriate..
• Advocate for family participation and informed decision-making throughout the Early Intervention process..
• Support transition planning as children approach age three and prepare to transition from the Early Intervention Program..
• Collaborate with families regarding potential transition to preschool special education or other appropriate community services..
• Complete all required case notes, service coordination documentation, contact logs, IFSP-related documentation, and other records accurately and within required timeframes..
• Maintain accurate and current information within required Early Intervention systems..
• Maintain confidentiality of child and family information in accordance with applicable federal and New York State requirements and Angel Community Alliance policies..
• Participate in required orientation, training, supervision, quality-assurance activities, and professional-development activities..
• Follow all applicable New York State Early Intervention Program requirements, policies, procedures, and ethical standards..
• Bilingual Service Coordinators may be responsible for:.
• Communicating directly with families in both English and their qualified second language..
• Explaining Early Intervention processes and requirements in a manner families can understand..
• Supporting culturally and linguistically responsive communication..
• Helping reduce language-related barriers to participation in Early Intervention services..
• Communicating effectively with bilingual families while maintaining professional boundaries and confidentiality..
• Utilizing approved interpretation and translation resources when circumstances require services beyond the Service Coordinator’s language competency or role.. .

MINIMUM QUALIFICATIONS

• Bachelor’s degree or higher in psychology, social work, human services, early childhood education, special education, sociology, counseling, family studies, behavioral science, or a related field..
• Experience working with infants, toddlers, children, or families..
• Experience with children with developmental delays or disabilities..
• Knowledge of Early Intervention, developmental disabilities, special education, Medicaid-funded programs, or community-based services..
• Experience with case management or service coordination..
• Strong written and verbal communication skills..
• Strong organizational and time-management abilities..
• Ability to manage multiple cases, deadlines, appointments, and documentation requirements..
• Ability to communicate professionally with families, providers, government representatives, and other professionals..
• Ability to work independently while remaining responsive to supervision and agency requirements..
• Ability to maintain accurate, timely, and confidential records..

Spanish-speaking candidates are highly preferred. . Additional languages commonly spoken by families throughout New York City are also welcomed..

PREFERRED EXPERIENCE

• New York State Early Intervention.
• Initial Service Coordination (ISC).
• Ongoing Service Coordination (OSC).
• IFSP development and implementation.
• Early Intervention transition planning.
• Case management.
• Family advocacy.
• Developmental disabilities.
• Early childhood development.
• Community-based human services.
• Working with culturally and linguistically diverse families.
• EI-Hub or other Early Intervention documentation systems.

SKILLS & COMPETENCIES

• Compassion and professionalism.
• Family-centered communication.
• Cultural sensitivity.
• Strong interpersonal skills.
• Attention to detail.
• Effective case-management skills.
• Professional documentation skills.
• Time management.
• Problem-solving abilities.
• Advocacy skills.
• Reliability and responsiveness.
• Ability to meet documentation deadlines.
• Ability to work collaboratively with multidisciplinary professionals

Experience: Not required
Languages: English – Advanced. Spanish – Advanced
Employment: Part-time
Starting time: Immediate start!

About angel Community Alliance INC:
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