Program Support Assistant

Program Support Assistant

The Department of Veterans Affairs is implementing a streamlined 30-Day Hiring Model designed to accelerate hiring while maintaining the highest standards of merit-based selection. This improved process reduces traditional hiring timelines by integrating early coordination, faster assessments, and efficient pre-employment actions. Applicants can expect a more transparent, predictable, and efficient hiring journey from announcement to entry on duty. What applicants can expect:

• Expedited Candidate Review Once the announcement closes, Human Resources will quickly review applications, issue certificates of eligible candidates the day after the announcement closes and refer applicants for hiring manager consideration.
• Quick Interviews & References
• HR may arrange interviews and will request references within 3-5 days after being referred to the hiring manager.
• Streamlined Pre-Employment Requirements: Following a tentative offer, applicants should be prepared to complete required steps, such as fingerprinting and background check, credentialing, and medical examination within 3 days of the offer.
• Clear and Timely Communication: Applicants will receive clear communication at key milestones, including referral, tentative offer, and onboarding instructions.

After meeting pre-employment requirements, candidates will receive a final job offer and start date. Onboarding tasks may continue after starting, with HR ensuring timely completion for a smooth transition into VA service. If selected, applicants should be prepared to come onboard within 30 days of the announcement closing.

Major duties may include but are not limited to:

• Performs work involving the collection, compilation, and/or tracking of data and statistical information in support of an organization's operation. In charge of scheduling and environment of care issues. Provides orientation guidelines to other Program Support Assistant (PSA) and helps ensure the successful operation of the SWSL processes.
• Assists the assigned Social Work Chief or Supervisor in tracking data that ensures the optimum performance of the assigned SWSL Program(s), for example, Caregiver Support Program (CSP), Contract Nursing Home Program (CNH), Patient Align Care Team PACT Social Workers. For example, from databases tracking access to care, staff workload and productivity, and internal reports.
• Maintains current knowledge of facility resources, services, and SWSL processes/policies to oversee day-to-day operations, extract and track data.
• Supports program compliance to Commission on Accreditation of Rehabilitation Facilities (CARF), Joint Commission standards, and federal regulations in relation to environment of care and adhering to program standards.
• Maintains knowledge of various reporting programs, e.g., SAIL, VSSC, that support the SWSL program.
• Assists clinicians and/or Veterans with issues related to use of CVT and or VVC. Able to schedule for group rooms usage; and may be asked to schedule meetings and other events.
• Performs general administrative duties in support of the various functions of the assigned SWSL programs, such as Caregiver Support Program (CSP), Contract Nursing Home Program (CNH).
• Provides for the budgeting and financial management for SW. This includes budget formulation, justification, execution, and disbursement of funds to Veterans.
• Maintains timekeeping for all employees attached to the assigned MH Programs. May be asked to provide back-up to other PSA's. Files the required paperwork associated with timekeeping to the Payroll Department.
• Performs other duties as assigned.

Work Schedule: Monday - Friday, 7:00 a.m. - 3:30 p.m.

This is not a virtual position.

Position Description/PD#: Program Support Assistant/ PD145160

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

PCS Appraised Value Offer (AVO):