Service Center Supervisor - Full Time

$28.35 - $34.73 per hour

Yakima Valley Farm Workers Clinic

Join our team as a Service Center Supervisor at Lancaster Family Health Center in Salem, OR. We're looking for a supervisor to lead our regional service (call) center operations based in Salem, Oregon. Our regional team includes over 40 scheduling coordinators who answer incoming phone calls and text messages, schedule appointments for our providers in many of our medical sites across eastern Washington and western Oregon. This position leads, guides, mentors and coaches our scheduling coordinators who work onsite at our Lancaster location (approx. 19 FTEs) who are an integral part of ensuring our patients have a good experience from their first interaction with our team. If you're looking for a role where you'll directly influence access to care and help ensure patients receive timely, high quality service we'd love to meet you. Apply today and help us build healthier communities, one interaction at a time.
Yakima Valley Farm Workers Clinic serves more than 200,000 patients annually across 28 medical clinics, 15 dental clinics, 12 pharmacies, and 41 program sites in Washington State and Oregon. We are Level 3 Certified as a Patient-Centered Medical Home (PCMH). With integrated services including medical, dental, pharmacy, orthodontia, primary care nutritional counseling, autism screening, and primary care behavioral health, YVFWC's patient-centered model of care offers patients the full spectrum of care and shelter assistance, energy assistance, weatherization, HIV and AIDS counseling and testing, home visits, and four mobile medical/dental clinics. Visit us at to learn more.

We're looking for someone who:
Is detail oriented with a passion for identifying process improvements and resolving issues
Is passionate about developing others' professional and personal skills
Proactively seeks new solutions when existing workflows fall short
Is approachable and personable while maintaining a strong leadership presence
Champions the patient experience
Translates data into meaningful insights and action
Is self-motivated with a desire to continuously learn and grow
Champions new ideas and brings the team along through change
Values and enjoys working with diverse populations and backgrounds

What We Offer
$28.35-$34.73/hour DOE with the ability to go higher for highly experienced candidates
Additional pay for bilingual skills, paid on hours worked
100% employer-paid health insurance including medical, dental, vision, Rx, 24/7 telemedicine
Profit sharing & 403(b) retirement plan available
Generous PTO, eight paid holidays, and much more!

What You'll Do:
Formulates and implements policies, procedures, and processes that meet the standards and requirements of the organization and regulatory agencies
Assists in the formulation and management of performance targets for individuals and teams
Monitors and analyzes key performance metrics, including call volume, queue times, abandonment rates, dropped calls, and customer satisfaction.
Serves as a liaison between call center and all clinics scheduling coordinators are serving.
Updates and maintains scheduling protocols for all clinics the call center is serving
Creates improvement plans to optimize procedures and staff engagement.
Participates in Clinic Leadership meetings and reports results and performance to the Clinic Director
Management Duties:
Coaches, mentors, and trains direct report staff, and supports staff growth and development
Provides continuous performance management and conducts employee performance evaluations
Conducts call quality audits and provides coaching to ensure service and scheduling standards are met
Participates in the recruitment, hiring, and onboarding of staff
Monitors patient experience and service quality metrics and implements improvements based on performance results

Qualifications:
High School Diploma or General Education Diploma (GED). An associate's Degree is preferred
Five years of call center, service center, contact center experience or five years of direct customer service experience in a supervisory or lead role Associate's Degree may substitute 2 years' experience. Bachelor's Degree may substitute 4 years' experience.
Call center experience, preferably in healthcare is preferred
Bilingual (English/Spanish) preferred. Must demonstrate the ability to communicate at level 9 on the language proficiency scale to receive bilingual differential pay.

Knowledge/Skills Abilities:
Knowledge of medical billing and insurance is preferred. Knowledge of medical terminology preferred. Effective verbal and listening communication skills. Strong customer relations skills, including the ability to manage stressful situations. Basic conflict resolution and de-escalation skills. Ability to work well in a customer-oriented team environment. Ability to work effectively in a fast-paced environment. Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions. Ability to perform administrative tasks such as answering phones, filing, faxing, scanning, and copying. Able to analyze and apply data to improve performance. Strong attention to detail and accuracy. Basic proficiency with 10-key. Basic proficiency with a variety of computer programs, including Microsoft Outlook, Word, Excel, and PowerPoint

Our Mission Statement
“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Apply

Vacancy posted 2 hours ago

Similar jobs that could be interesting for youBased on the Service Center Supervisor - Full Time in Hubbard, OR vacancy

Front Desk Supervisor/Customer Service - Hilton $16-$35/hr
$16 - $35 per hour
...Hilton is seeking a Front Desk Supervisor to oversee front desk... ...guests receive excellent customer service throughout their stay. The Front... ...standards are maintained at all times. This position typically pays... ...high-occupancy properties. Full-time employees may be eligible...
Full time
Hourly pay
Shift work
Night shift
Afternoon shift
Hilton
Woodburn, OR
2 days ago
Public Health Nurse (community Health Services) - $2,100.00 Bonus - $41.66 - 51.03
$41.66 - $51.03 per hour
...Join our team as a Public Health Nurse (Community Health Service) at Salud Medical Center Woodburn, OR! Be part of a healthcare organization that... ...At 12 months: $2,100.00 Bonus will be pro-rated based on Full Time Equivalency (FTE) Additional pay for bilingual skills,...
Full time
Relocation
Yakima Valley Farm Workers Clinic
Donald, OR
1 day ago
Customer Service - Self Storage Manager
$18 per hour
...Rewards package available to our team: We work Flexible and Full‑Time Schedules between the hours of 9:30 am and 6 pm (weekends ’til... ...Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or...
Full time
Hourly pay
Weekend work
Women Veterans Interactive
Woodburn, OR
13 hours ago
Orthodontist
Gentle Dental is immediately hiring for a part-time Orthodontist to work out of Oregon City, Wilsonville, Sherwood and Woodburn, Oregon... ...(or the ability to acquire OR license by time of employment) Other licenses/certifications such as CPR & NPI Employment Type: Full Time
Full time
Part time
Work at office
Immediate start
Relocation package
Gentle Dental
Woodburn, OR
6 days ago
Fleet Maintenance Supervisor
...SUMMARY: The Fleet Maintenance Supervisor is responsible for... ...maintenance of equipment that services the container shop; and providing... ...all work is done in a safe and timely manner, reducing lost productivity... ..., recycling and polymer centers, treatment facilities, and landfills...
Suggested
Contract work
Temporary work
Local area
Republic Services
Wilsonville, OR
1 day ago
Travel Nurse RN - Operating Room - $1,708 to $1,910 per week in Aurora, OR
$1,708 - $1,910 per week
...Registered Nurse (RN) | Operating Room Location: Aurora, OR Agency: Prime Time Healthcare Pay: $1,708 to $1,910 per week Shift Information: Rotating - 5 days x 8 hours Contract Duration: 13 Weeks Start Date: ASAP About the Role: Prime...
Full time
Contract work
Summer work
Immediate start
Shift work
Rotating shift
Prime Time Healthcare
Aurora, OR
12 days ago
Travel Nurse RN - Operating Room - $2,506 to $2,801 per week in Aurora, OR
$2,506 - $2,801 per week
...Registered Nurse (RN) | Operating Room Location: Aurora, OR Agency: Prime Time Healthcare Pay: $2,506 to $2,801 per week Shift Information: Rotating - 5 days x 8 hours Contract Duration: 13 Weeks Start Date: ASAP About the Role: Prime...
Full time
Contract work
Summer work
Immediate start
Shift work
Rotating shift
Prime Time Healthcare
Aurora, OR
1 day ago
(Physician) Pediatric: General - Physician - Pediatrics
...available ~ Group practice setting with competitive compensation and full benefits package ~ Board-certified or board-eligible... ...Portland with mild year-round weather and outdoor activities ~ Our services are free for you ~ We help negotiate your salary and contract...
Full time
Weekly pay
Contract work
Local area
CompHealth
Woodburn, OR
1 day ago
Dental Hygienist
$60 - $65 per hour
Dental Hygienist — Part Time Gentle Dental Woodburn | Woodburn, OR 105 N Arney... ...'ll deliver high-quality hygiene services in a collaborative, wellness-centered environment with the tools and... ...required Local anesthesia certification preferred Employment Type: Full Time
Full time
Part time
Local area
Relocation package
Gentle Dental
Woodburn, OR
6 days ago
Facilities Manager
...that can provide maintenance, equipment, plumbing and contract services in assigned areas. Determines and schedules regular maintenance,... ...Perform routine assessment of vendor performance, pricing, on-time delivery, specifications, quality of product, workmanship, responsiveness...
Contract work
Work experience placement
Flexible hours
Shift work
Ambrosia QSR
Woodburn, OR
13 hours ago
Orthodontist
Gentle Dental is immediately hiring for a part-time Orthodontist to work out of Oregon City, Wilsonville, Sherwood and Woodburn, Oregon... ...(or the ability to acquire OR license by time of employment) Other licenses/certifications such as CPR & NPI Employment Type: Full Time
Work at office
Relocation package
Gentle Dental
Woodburn, OR
14 days ago
CDL-A Flatbed Lease Purchase Driver - $1,000 to $1,500 per week in Aurora, OR
$1,000 - $1,500 per week
...throughout Oregon, Washington, Idaho, and Utah. Runs along the I-5 Corridor, I-82, I-84, and I-90. Drivers are out on average 14 days at a time in our regional flatbed fleet. Health, Dental, Vision, 401k, and Paid Time Off are all offered as part of our Benefits Package....
Full time
Immediate start
Sherman Brothers Heavy Trucking
Aurora, OR
1 day ago
Travel Nurse RN - Operating Room - $1,708 to $1,910 per week in Aurora, OR
$1,708 - $1,910 per week
...RN) | Operating Room Location: Aurora, OR Agency: Prime Time Healthcare Pay: $1,708 to $1,910 per week Shift... ...8 years of recruiting expertise, we pride ourselves on customer service and employee retention. So you are not just a number when working...
Full time
Contract work
Temporary work
Part time
Summer work
Immediate start
Shift work
Rotating shift
TravelNurseSource
Aurora, OR
12 days ago
Pest Control Consultant
...Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information... ...global leader in Pest Control and other services across more than 90 countries. We pride... ...Collaborate with our Customer Service Center, Inside Sales department, and Technicians...
Full time
Part time
Local area
Immediate start
Terminix International Company, L.P.
Wilsonville, OR
2 days ago
Package Handler $15+/ Hour (Sign on Bonus)!
$15 per hour
...Title: Warehouse PACKAGE Handler Job Requisition Number: RC4878560 Category: Warehouse Job Family: Amazon-US: Pacage Handler Time Type: Part Time Full time. Able To Lift 50 Lbs. Able To Maneuver Packages Of Any Weight Above 50 Lbs. With Appropriate Equipment And/Or...
Full time
Hourly pay
Part time
Relocation package
Amazon
Hubbard, OR
4 days ago
CDL-A Refrigerated Truck Driver - $1,725 to $2,200 per week in Aurora, OR
$1,725 - $2,200 per week
...Road Warrior fleet. Drivers on this option go out for 2 months at a time and then go home for ten days! Our Road Warrior drivers are... ...your paycheck! Enjoy a 75 CPM starting wage!With our top miles and full accessory pay your guarantee is just a minimum! You can earn $220...
Full time
Immediate start
K&B Transportation
Aurora, OR
1 day ago
CDL-A Flatbed Team Truck Driver - $0.40 to $0.73 per mile in Aurora, OR
$3,400 per week
...trucks : Well-maintained fleet equipped with the latest safety technology • Recent Grads welcome! Ask about our shortened training time for teams! • Bring your own co-driver or make a new friend once you’re here • $1,000 driver referral bonuses – unlimited! •...
Full time
Immediate start
Western Express
Aurora, OR
1 day ago
Maintenance Manager I
$28 - $31 per hour
...Company: Red Tail Residential Status: Full-Time, Exempt Pay: $28.00-$31.00 per hour depending on experience Supervisor: Property Manager, Multi-Site Property Manager... ...while exemplifying excellent customer service in working with residents. Completes unit...
Full time
Hourly pay
For subcontractor
Local area
Monday to Friday
Flexible hours
Night shift
Weekend work
Red Tail Residential
Wilsonville, OR
17 days ago
Full-time nanny, weekdays
...Newborn nanny needed full-time near 97071. Must have experience caring for infants and be available during weekdays. Must be responsible and reliable. Duties include feeding, diapering, and ensuring the baby's safety. CPR certification preferred. Salary negotiable....
Full time
Weekday work
Wyndy LLC
Woodburn, OR
1 day ago
CDL-A Tanker Truck Driver - $1,500 to $2,300 per week in Woodburn, OR
$1,500 - $2,300 per week
...Bros Family! We are seeking experienced Hazmat Tanker Drivers to service our Pacific Northwest customers. PNW tanker drivers can gross up to $2,000+ per week. Health, Dental, Vision, 401k, and Paid Time Off (PTO) are all offered as part of our Benefits Package....
Full time
Immediate start
Sherman Brothers Heavy Trucking
Woodburn, OR
1 day ago
Fulltime Flex Nanny
...Full-time opportunity for a newborn nanny near 97071. Must have experience caring for newborns and be able to provide a safe and nurturing environment. Must be dependable, trustworthy, and have excellent communication skills. Valid CPR and First Aid certification preferred...
Full time
Flexible hours
Afternoon shift
Wyndy LLC
Woodburn, OR
1 day ago
Local CDL-A Driver - Detention pay
$100k
...CDL-A drivers! Become a Dedicated Contract Services® driver and start enjoying consistent... ...Holiday pay: $200 per day ~ Daily home time ~ Onsite management ~ Paid online orientation... .... Hunt offers the following benefits for full-time positions, subject to applicable...
Full time
Hourly pay
Daily paid
Contract work
Temporary work
Local area
J.B. Hunt Transport
Aurora, OR
2 hours ago
CDL-A Tanker Truck Driver - $1,500 to $2,000 per week in Woodburn, OR
$1,500 - $2,000 per week
...Bros Family! We are seeking experienced Hazmat Tanker Drivers to service our Pacific Northwest customer. PNW tanker drivers can gross up to $2,300 per week. Health, Dental, Vision, 401k, and Paid Time Off (PTO) are all offered as part of our Benefits Package. Medical...
Full time
Immediate start
Sherman Brothers Heavy Trucking
Woodburn, OR
1 day ago
Dedicated Truck Driver - Class A, Daily Home Time
$100k
...CDL-A drivers! Become a Dedicated Contract Services® driver and start enjoying consistent... ...Holiday pay: $200 per day ~ Daily home time ~ Onsite management ~ Paid online orientation... .... Hunt offers the following benefits for full-time positions, subject to applicable...
Full time
Hourly pay
Daily paid
Contract work
Temporary work
Local area
J.B. Hunt Transport
Donald, OR
2 hours ago
Local Truck Driver - Class A
$100k
...CDL-A drivers! Become a Dedicated Contract Services® driver and start enjoying consistent... ...Holiday pay: $200 per day ~ Daily home time ~ Onsite management ~ Paid online orientation... .... Hunt offers the following benefits for full-time positions, subject to applicable...
Full time
Hourly pay
Daily paid
Contract work
Temporary work
Local area
J.B. Hunt Transport
Aurora, OR
2 hours ago
CDL-A Tanker Truck Driver - $1,500 to $2,000 per week in Aurora, OR
$1,500 - $2,000 per week
...company that has been providing safe and reliable transportation services for over 50 years! We specialize in hauling liquid bulk... ...family. We offer medical, dental and vision benefits, great home time, 401K, and more. We also have a lease purchase plan available...
Full time
Immediate start
Sherman Brothers Heavy Trucking
Aurora, OR
1 day ago
Petco - Receiver/Stocker $13-$23/hr
$13 - $23 per hour
...location. This role may involve lifting and moving heavy boxes and pallets. Benefits may include employee discounts, health insurance for full-time employees, 401(k), paid time off, overnight shift pay differential, and potential performance bonuses based on store performance.
Full time
Hourly pay
Night shift
Petco
Woodburn, OR
3 days ago
CDL-A Drop and Hook Truck Driver - $1,250 to $1,845 per week in Aurora, OR - Local
$1,250 - $1,845 per week
Company Driver | Drop and Hook Location: Aurora, OR Company: Sherman Brothers Heavy Trucking Pay: $1,250 to $1,845 per week Route Type: dedicated, local Start Date: ASAP About the Position Sherman Brothers Trucking is a family-owned business...
Full time
Local area
Immediate start
Sherman Brothers Heavy Trucking
Aurora, OR
1 day ago
Mental Health Group Specialist
...From limited local options and long wait times to treatment that lacks personalization,... ...our Oregon Clinical Cohort . This is a full-time (W-2) , fully remote telehealth position... ..., yahoo.com, or other commercial email services. Recruiting agencies, please do not...
Full time
Local area
Remote work
Charlie Health
Woodburn, OR
a month ago
We've beenwaiting for you.
Job Title Location: United States of America State/Province/City: Oregon City: Woodburn Business Unit: Store Time Type: Full-time Lululemon athletica
Full time
Lululemon athletica
Woodburn, OR
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Service Center Supervisor - Full Time. Be the first to apply!