Clinic Supervisor - Eastern WA

Clinic Supervisor - Eastern WA Aleracare Spokane Valley, Washington, United States Medical About Pure Infusion Pure Infusion is a leading healthcare infusion services company providing high‑quality, patient‑centered infusion therapy across multiple clinic locations. Born from the merger of Pure Infusion Suites and Aleracare, we are building a unified organization grounded in a strong culture of excellence, accountability, and genuine care for patients and employees alike. Headquartered in Salt Lake City, Utah, with operations spanning multiple states, we are in a pivotal stage of growth and integration—and we’re looking for people who want to help shape what comes next. Our Core Values People‑obsessed Relentless Improving Position Summary The Clinic Supervisor drives the operational strategies for Pure Infusion Suites with key areas of focus on growth, financial success and operational excellence. The Clinic Supervisor supervises the Infusion Suite clinical functions including front desk, medical records, nursing, and ancillary services to ensure a safe and compassionate experience for patients and their families as well as a supportive and productive practice environment for providers and staff. In addition, the Clinic supervisor ensures optimal utilization of resources and the efficient delivery of services. Key Responsibilities Exemplifies and trains on operational processes and procedures ensuring standards are followed to create optimal operational outcomes. Track, monitor, and execute the infusion clinic’s budget. Review operational or financial reports; analyze progress, adverse trends, and make appropriate recommendations and actions to stay on course with the financial plan. Analyze day‑to‑day operations to determine potential improvements to procedures and activities; develop and/or recommend supporting policies and procedures. Complete applicant screenings and interviews. Work with the human resources department on successful onboarding of new team members. Handle general staff issues, complaints and concerns in a timely and confidential manner. Utilize KPI data to proactively manage the infusion center and develop and ensure implementation of corrective action plans based on results. Manage all office audits, practice reviews and reporting. Schedule and use staff appropriately in coordination with the Regional Operations Manager to ensure appropriate scheduling across all practice locations for optimal coverage whenever possible (vacations, sick, etc.). Establish monthly schedules for clinic staff. Track and evaluate regularly scheduling, practice revenues, staff competencies and training. Motivate and communicate appreciation, care, and trust. Create a positive, uplifting environment that engenders loyalty and commitment from staff. Accountable for cultivating clinic culture, and delivering a patient experience that results in the highest levels of patient satisfaction and retention. Required Knowledge and Skills Strong spreadsheet skills with ability to crunch numbers and keep track of your region's profit. Ability to motivate others on a team and help them succeed. Multitasking skills and the ability to tend to multiple problems at a time. Problem‑solving skills, especially in situations of high stress. Organizational skills to manage large amounts of information. Strong customer service skills in handling disputes and treating customers with care. Ability to learn and master Pure Healthcare’s operational processes and to teach others. Key Performance Indicators Infusions per month per budget Patient review capture percentage Scheduling compliance taking into account acuity system and volume attendance, net promoter score, patient retention and referral capture PAC complete ready to schedule treatment timeline IPASS copay collections Referring treatment note compliance Call answering standards compliance CRM call compliance Expired authorizations and ordering compliance Clinic hygiene Environment of care Occurrence reporting compliance Education / Licensure / Technical Requirements Proven experience working in an ambulatory clinic setting. Demonstrated ability to drive excellence through operational processes within a team. Associate’s degree or equivalent healthcare experience required. Ability to meet U.S. employment and eligibility requirements. #J-18808-Ljbffr