Shift Lead - Outdoor Gear & Customer Experience

Born in Yosemite, forged in Quantico and built for adventure. 5.11 is a purpose-driven lifestyle brand, rooted in performance, durability, and versatility. Since 1979, we’ve created gear and apparel for people who live life without limits, delivering gear and apparel that empower them to push boundaries every day. The Sales Supervisor, (known in our stores as a Shift Lead), works with the Store Manager and Assistant Store Manager to exceed customer expectations, build a high-energy store environment, and uphold the standards that define a 5.11 store. You’ll lead by example, tackle challenges head-on, and support your team in delivering exceptional customer experiences. This role is a great opportunity to step into leadership, grow your skills, and make a visible impact in a fast-paced, results-driven environment. What You’ll Do: Deliver an exceptional 5.11 EDGE customer experience. Foster a customer-first culture of teamwork and continuous improvement. Support merchandising, stock organization, and visuals. Maintain high standards throughout the store, ensuring customer focus, compliance, and operational excellence. What We’re Looking For: Retail or customer service experience, preferably in specialty or performance-driven retail. Empowered, enthusiastic, and eager to learn. A drive for teamwork, problem-solving, and maintaining high standards. Passion for tactical, outdoor, or fitness gear. Employee discounts on 5.11 gear. Flexible schedule and supportive team environment. Opportunities to learn, grow, and advance within the company. A workplace built on purpose, performance, and adventure. Pay Range: $16.80-$19.25 per hour You can find out what personal information we collect, correct any inaccuracies, or ask us to delete your personal information (with some exceptions). To check out our policy, click HERE . If you want to make a request about your personal data, CLICK HERE. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr 5.11, Inc.