Auto Service Advisor

Job Description

Job Description

Automotive Service Advisor

Ken’s Quality Auto Repair – Thousand Oaks, CA
Full-Time

Ken’s Quality Auto Repair is looking for an experienced, customer-focused  Automotive Service Advisor to join our team in Thousand Oaks.

We are a small, family owned independent repair shop specializing in Toyota and Lexus, with Honda and Acura being added to our specialty focus. We take pride in providing high-quality automotive repair, honest recommendations, and excellent customer service. We’re looking for a Service Advisor who shares those values.

The Position

As our Service Advisor, you’ll be the primary point of contact between our customers and technicians. Your job is to make sure customers feel informed, respected, and confident in the service they receive while helping the shop operate efficiently and profitably.

This position is a great fit for someone who enjoys working with people, understands automotive repair, communicates well, and takes pride in creating an excellent customer experience.

Responsibilities

• Greet customers and provide a friendly, professional experience from start to finish
• Listen to customer concerns and accurately document vehicle symptoms and service requests
• Prepare and present repair estimates and maintenance recommendations
• Clearly explain recommended repairs and maintenance in terms customers can understand
• Communicate with technicians regarding inspections, diagnostics, repair priorities, and timelines
• Keep customers updated on the status of their vehicles throughout the repair process
• Obtain customer authorization for repairs and document approvals
• Schedule appointments and help manage the daily workflow of the shop
• Review completed repair orders for accuracy before vehicle delivery
• Follow up with customers when appropriate
• Build long-term customer relationships based on trust and excellent service
• Help identify deferred maintenance and future service needs without using high-pressure sales tactics
• Work closely with the owner and technicians to keep the shop organized and running efficiently

What We’re Looking For

• Previous automotive Service Advisor or automotive repair industry experience preferred
• Good working knowledge of automotive maintenance and repair
• Excellent communication and customer service skills
• Comfortable explaining repair recommendations and estimates
• Strong organizational skills and attention to detail
• Ability to manage multiple customers and repair orders at the same time
• Dependable, punctual, and professional
• Comfortable using computers and automotive shop management software
• Positive attitude and team-oriented mindset
• Valid California driver’s license and clean driving record

Experience with  Toyota, Lexus, Honda, and Acura vehicles is a plus, but not required.

What We Offer

• Competitive compensation based on experience
• Full-time, stable position
• Monday–Friday work schedule
• Friendly, professional independent-shop atmosphere
• Opportunity to work with an established local business with a strong reputation
• Paid time off and holidays
• Health insurance/benefits
• Employee discounts

About Ken’s Quality Auto Repair

Ken’s Quality Auto Repair is an independent automotive repair shop serving Thousand Oaks and the surrounding Conejo Valley community. We specialize in Toyota and Lexus vehicles and are expanding our specialty services to Honda and Acura.

Our goal is simple:  do quality work, communicate honestly, and build long-term relationships with our customers.

We want our customers to have a repair shop they can trust, and we want our employees to have a workplace where they are respected and proud of the work they do.

If you’re an experienced Service Advisor who values customer service, integrity, quality repairs, and being part of a smaller team where your contribution matters, we’d like to hear from you.

Apply today with your resume and a brief introduction telling us about your automotive experience.

Ken’s Quality Auto Repair
Thousand Oaks, California