Spa Receptionist

Job Description

Job Description

We are seeking a professional, friendly, and detail-oriented Spa Receptionist to join our team. This role is the first point of contact for our guests and plays a key role in ensuring an exceptional spa experience. The ideal candidate is organized, customer-service driven, and comfortable handling administrative tasks in a steady-paced luxury spa environment.

Responsibilities:

• Greet guests warmly and assist with check-in and check-out procedures.
• Answer phone calls and respond to emails, providing information about spa services, pricing, and availability.
• Schedule, modify, and confirm spa appointments using the booking system.
• Process payments, handle cash, credit card transactions, and gift cards accurately.
• Maintain knowledge of spa treatments, promotions, and policies to answer guest inquiries effectively.
• Assist with retail sales, including recommending and processing purchases of skincare and wellness products.
• Keep the front desk and reception area clean, organized, and stocked with necessary materials.
• Communicate with spa providers and therapists to ensure smooth appointment flow.
• Address guest concerns or complaints professionally, escalating issues to management when necessary.
• Assist with inventory management and stocking retail products as needed.
• Support spa operational needs, such as preparing client intake forms and ensuring proper documentation.

Qualifications:

• Previous experience in customer service, hospitality, or spa/wellness industry preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment..
• Cash-handling and point-of-sale (POS) system experience preferred.
• Professional appearance and demeanor.
• Ability to work flexible hours, including weekends and holidays.

Benefits:

• Resort employee discounts.
• Access to spa amenities (if applicable).
• Opportunities for career growth within the resort.