Intelligence Analyst (Remote)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. The future of cybersecurity starts with you.

The mission of the Falcon Intel Recon Analyst is to directly support cyber threat customers and to ensure our customers realize the full value of the Intelligence product they have purchased from CrowdStrike; ultimately maximizing customer success and renewals. Analysts are responsible for working with multiple customers to manage the customer's Falcon Intel Recon module.

This role will serve as a cyber intel analytic interface between CrowdStrike's Falcon Intelligence Recon customers and the wider CrowdStrike intelligence team, enabling effective use of cyber threat intelligence between clients and the Falcon Intel Recon application.

Ideal candidates possess working knowledge of dark web intelligence and threat intelligence, complemented by customer engagement skills across technical and executive levels. You should demonstrate the ability to independently manage multiple concurrent workstreams and have a genuine passion for delivering outstanding customer experiences. The role requires understanding and addressing customer needs at all organizational levels, from C-suite executives to security analysts.

Drive high levels of customer satisfaction, maintaining a strong sense of ownership over many customer relationships.

Quickly triage and escalate noteworthy findings from Falcon Intelligence Recon to the respective customers

Guide customers through Falcon Intelligence Recon findings and providing subject matter expertise

Be a strong voice for customers into the Intelligence and Engineering teams to improve the product and ensure that customer's feedback, feature requests, and overall satisfaction is conveyed and accounted for.

Travel:

Minimal to light travel (25%)

Working knowledge of cyber threat intelligence, all-source threat intelligence analysis, or intelligence collections and be fully versed in the intelligence lifecycle

Good written, verbal communication skills in English

Working knowledge of cyber threat intelligence terminology, key concepts, and analysis

Basic understanding of the dark and deep web ecosystems, including actors, forums, and leak sites

Customer service attitude and willingness to help and problem-solve with customers

Must be able to thrive in a fast paced, high stress start up environment and able to create customer solutions with limited resources

Knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security

Bonus Points:

Ability to use AI tools and familiarity with application programming interfaces (API) as a delivery method for indicators and intelligence.

Curiosity about how AI, machine learning, and autonomous agents can enhance darkweb analysis, intelligence analysis, and customer outcomes

#LI-Remote

Market leader in compensation and equity awards

Competitive vacation and holidays for recharge

Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

Vibrant office culture with world class amenities

We support veterans and individuals with disabilities through our affirmative action program.

The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

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CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. S. candidates is $70,000 - $95,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.