Guest Engagement Guide I (Part-Time)

Guest Engagement Guide – Friday/Saturday/Sunday schedule. Responsibilities Operate a 32‑passenger Ford F550 safari truck safely across rugged terrain, narrating engaging stories about animals and conservation. Lead guest tours, maintaining an energetic presence and a charismatic persona throughout the experience. Assist with loading and unloading of guests, including those using wheelchairs or mobility scooters, ensuring accessibility for all. Collaborate with other departments to enhance the overall guest experience and support new staff. Perform a high‑quality educational narrative while standing on a moving truck, sharing animal information and conservation stories. Drive safari trucks on unpaved roads around animal habitats, maintaining safety protocols and responding to emergencies. Track accurate rider counts and maintain documentation of guest interactions. Enforce safety rules and zoo policies, ensuring compliance with all operating and safety procedures. Promote the zoo’s conservation messages and support the transfer of knowledge from animal care staff and scientists to guests. Suggest program improvements and maintain strong working relationships across departments. Attend training sessions as required and perform ancillary duties related to tours. Qualifications Valid Florida driver’s license with a clean driving record; at least five years of experience driving large vehicles, preferably a large, automatic transmission truck. Current or pursuing a Bachelor’s Degree in education, environmental studies, or a related field (equivalent experience may substitute). Strong oral and written communication skills; ability to speak clearly and manage large groups. Excellent interpersonal skills, with a friendly, courteous attitude toward guests. Ability to work independently and adapt quickly to changing situations while maintaining program integrity. High energy and a positive team‑player attitude, with strong organizational and time‑management skills. Capacity to make sound decisions in a fast‑paced environment. Ability to navigate and speak to diverse audiences, including children. Other Requirements Adhere to AZA standards, laws, regulations, and safety guidelines. Tolerance of dust, fumes, animal dander, odors, loud noises, motion, and vibrations. Comfortable driving safari trucks and golf cart vehicles for extended periods. Ability to lead tours, speak to guests for prolonged periods, and interact with children. Willingness to work weekends, holidays, evenings, and flexible hours. Physical ability to stand extended periods, lift up to 50 pounds, bend, and move quickly when necessary. Clear communication with the general public and ability to use radio, telephone, and computer. Willingness to work varied and long shifts, including holidays and weekends. Benefits Retirement 403(b) plan Employee Assistance Program Discounted gym membership Free membership to ZooTampa, MOSI, Glazer Children’s Museum, and the Florida Aquarium Free or discounted admission to many Florida attractions Discounts on food, beverage, and merchandise Equal Opportunity Employer & Drug‑Free Workplace #J-18808-Ljbffr ZooTampa at Lowry Park