PBX Operator/Dispatch

Description

Summary:
Responsible for answering calls, dispatching Slot Technicians, and maintaining the Dispatch computer program application.

Essential Functions and Responsibilities:
• Provide radio and telephone correspondence for the company and its clients in a professional and courteous manner.
• Maintain route status in the designated tracking system.
• Answers all phone calls in a professional and courteous manner.
• Promote teamwork within the PBX department and all other departments as it relates to your ability to complete the tasks assigned to you, in an effort to eliminate personal conflicts.
• Refer all unresolved challenges/issues to immediate Supervisor.
• Complete all tasks as assigned by the PBX Supervisor and/or PBX Manager
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.
• Perform other duties as assigned.

Qualifications:
• Previous experience in a high-volume call center preferred.
• Pleasant personality, team-oriented and enjoys working with and assisting people.
• Familiar with and knowledgeable of the area road system preferred.
• Proven experience providing high level of guest service.
• Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
• Strong computer skills.
• At least 21 years of age.
• High school diploma or equivalent preferred.
• Ability to apply common sense reasoning to variety of situations.
• Ability to functionally communicate occupational-based English, both written and verbal.
• Obtain and maintain all work cards as required by the company.
• Verify right to work in the United States.

Work Cards:
• NV Gaming

Physical Requirements:
• Occasionally push/pull up to 15 lbs
• Occasionally lift and/or carry up to 15 lbs at floor, knee, waist, and chest levels.
• Occasionally squat kneel, sit, reach, bend, twist.
• Frequently sit and work at a desk or computer.
• Occasionally standing or walking.
• Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity.

Work Environment Potential Conditions:
• Indoor
• Smoky and noisy