Associate Director, Software Engineering

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Role Overview

We are seeking an experienced leader in ServiceNow Quality Engineering for our ServiceNow team (Global Technology division). Collaborate with cross-functional teams to lead testing of developed and OOTB code, delivering automated and manual testing documents to validate approved requirements and expected OOTB behavior.

Responsibilities

Define and drive testing roadmap and QA standards across ServiceNow modules (ITSM, ITOM, IRM/GRC, HRSD, etc.).
Create test plans and coordinate unit testing, SIT, regression testing, and UAT.
Validate functionality, configurations, customizations, and integrations before Production promotion (major upgrades/patch cycles).
Develop and execute a maturity roadmap to evolve Testing into Quality Engineering using AI-driven capabilities.
Lead defect triage, analyze root causes, and partner with Developers and Product Owners for timely resolution.
Build and scale automated test suites (AutomatePro AutoTesting and, where applicable, ServiceNow ATF).
Perform data validation (e.g., CMDB integrity) and support data transforms for migrations.
Establish/track quality KPIs (e.g., test coverage, defect leakage) and support testers in executing scripts.
Lead, guide, and mentor junior engineers; distribute workloads across agile squads.

Education

Bachelor’s degree in IT, Computer Science, or any technology stream.

Qualifications (Required/Plus)

12+ years creating/executing/managing testing efforts.
Automated Test Framework experience (AutomatePro knowledge highly desirable).
ITIL knowledge/best practices for IT Service Management highly desirable.
Excellent organization/time management; Agile understanding is a plus.

Required Skills

Agile methodology, Agile project management/scrum, application integrations, data engineering/visualization, SDLC, solution architecture, system design/integration, software development/configurations.

Benefits (explicitly listed)

Medical/dental/vision insurance
retirement (401(k))
paid holidays
vacation
compassionate and sick days

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Vacancy posted 4 days ago

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