Marketing Coordinator Patient Experience Specialist

Benefits 401(k) 401(k) matching Bonus based on performance Company parties Dental insurance Flexible schedule Health insurance Paid time off Vision insurance About Us At Advanced Endodontics, we are a high-performing, patient-centered specialty practice committed to delivering an exceptional experience at every single touchpoint. We are growing — and we're looking for the right person to help take us even further. If you thrive in a fast-paced environment, love connecting with people, and want a role where your work truly makes a difference, we want to meet you. The Opportunity This is not your average front desk job. This role is equal parts warm, welcoming patient experience and dynamic, creative marketing — giving you the best of both worlds. You'll be the face of our practice and the engine behind our growth. Front Desk & Patient Experience Responsibilities Greet patients with genuine warmth and professionalism, setting the tone for an outstanding visit from the moment they walk in Answer and manage a multi-line phone system, directing calls with efficiency and a friendly, confident tone Schedule, confirm, and manage patient appointments to maintain an optimized daily schedule Verify insurance eligibility and benefits prior to appointments and communicate coverage details clearly to patients Collect and process patient payments, co-pays, and balances with accuracy and sensitivity Maintain and update patient records, ensuring accurate data entry and HIPAA-compliant documentation Manage incoming and outgoing correspondence including faxes, emails, and referral communication Coordinate with clinical team members to ensure smooth patient flow throughout the day Handle patient inquiries, concerns, and follow-up calls with professionalism and care Prepare end-of-day reports and reconcile daily transactions Maintain a clean, organized, and welcoming front office environment Marketing & Growth Responsibilities Personally deliver monthly referral appreciation packages to referring dental offices, building genuine relationships in the community Manage and grow our social media presence with engaging, on-brand content across all platforms Develop and execute marketing strategies that directly drive practice growth and increase new patient volume Track and report on marketing initiatives, providing insights and recommendations to leadership Coordinate internal and external communications that reflect the Advanced Endodontics brand Identify new referral partnership opportunities and help nurture existing relationships Support the planning and execution of community outreach and promotional events Who You Are Outgoing, polished, and confident in front of patients and referral partners alike Creative with an eye for design, storytelling, and social content Highly organized and self-motivated — you take initiative without waiting to be asked Comfortable with social media platforms, basic content creation, and digital tools A natural communicator who can adapt your tone for a nervous patient or a busy dentist Someone who takes pride in doing things right and leaves a positive impression everywhere you go Why You'll Love It Here A supportive, energetic team that genuinely values your contributions A role with real variety — no two days are exactly the same The opportunity to grow professionally and make a measurable impact on the practice Competitive compensation and a comprehensive benefits package A practice culture built on excellence, teamwork, and mutual respect #J-18808-Ljbffr Advanced Endodontics