IT Support Engineer

JD for TEL resource with Minimum 7 to 10 years' experience

Scope & Focus

- Accountable for delivering a first-class user experience across all physical sites, acting as the "hands
and eyes" on-site for core IT infrastructure and end-user support.
- Drive digital collaboration across the end-user population, enabling more connected, productive, and
efficient ways of working.
- Ensure end users leverage technology effectively to minimize dependency on external support partners.
- Maintain and align the IT Service Continuity Plan with local operational needs.
- Execute the IT Service Continuity Plan when necessary to ensure service resilience.
- Accountable for IT support in Executive and senior leadership meetings, conferences, and events,
delivered in partnership with other areas
- Partner with global teams to assess the technical impact and applicability of Diageo's technology
solutions for the local workforce.
- Participate in service reviews with internal and external providers to ensure performance, resolve
issues, and drive continuous improvement.
- Manage routine IT support activities, including incident resolution, service requests, and asset
management.
- Operate within Diageo's governance framework under Technology Engagement (TE) leadership
accountability.
- Provide business continuity support in line with defined SLAs and service performance metrics.
- Oversee purchase order (PO) management and tracking to ensure financial control and operational
efficiency.
- Translating and preparing communications for distribution to end users.
English must be the primary working language