Quality Assurance Specialist - Healthcare Operations | $22.40/HR!

Job Description

Job Description

Quality Assurance Specialist – Healthcare Operations | $22.40/HR!

Pay: $22.40 per hour
Position: Quality Assurance Specialist
Employment Type: Full-Time
Work Environment: Office-Based

We're Hiring! Join Our Quality Assurance Team!

MMC Group is seeking a detail-oriented and analytical Quality Assurance Specialist to support healthcare operations and ensure exceptional service quality. This is a great opportunity for someone with experience in quality monitoring, call center operations, healthcare services, or customer service who enjoys identifying areas for improvement and helping teams succeed.

If you have a strong eye for detail, excellent communication skills, and a passion for maintaining high-quality standards, we want to hear from you!

What You'll Do

• Conduct quality reviews and audits across multiple operational departments.
• Evaluate employee performance and ensure quality standards are consistently met.
• Maintain a monthly quality score of 96% or higher.
• Identify trends, errors, and opportunities for process improvement.
• Document and track quality assessments within designated systems.
• Provide feedback and follow up on assessments requiring corrections.
• Assist with implementing quality improvement strategies and procedures.
• Collaborate with supervisors and other departments to support operational goals.
• Maintain confidentiality and accuracy when reviewing quality assessments.

What We're Looking For

• Previous experience in Quality Assurance, call center operations, customer service, or healthcare services preferred.
• Experience with Medicaid, CHIP, or government healthcare programs is a plus.
• Strong written and verbal communication skills.
• Excellent attention to detail, analytical thinking, and problem-solving abilities.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to multitask and work independently in a fast-paced environment.
• Strong organizational and time management skills.
• Ability to type at least 30 WPM.
• Bilingual skills preferred.
• College degree preferred.

Why Apply?

• Competitive pay of $22.40 per hour .
• Opportunity to contribute to healthcare quality and operational improvements.
• Work with a collaborative quality assurance team.
• Gain valuable experience supporting government healthcare programs.

Additional Requirements: Candidates must be flexible to work occasional overtime, evenings, and weekends based on business needs.

Apply Today!

Ready to put your attention to detail and quality assurance skills to work? Apply today for the opportunity to join our team as a Quality Assurance Specialist!

\nCompany Description

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job.

MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Company Description

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.\r\n\r\n We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.\r\n\r\n MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.\r\n\r\n We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at \r\n\r\n Benefits with MMC Group\r\n MMC offers health insurance plans for our active candidates on assignment, including:\r\n\r\nMedical, dental, and vision coverage\r\nLife and disability insurance\r\nAdditional voluntary benefits\r\n\r\n\r\n Join MMC and enjoy the support of a team that values your well-being, both on and off the job.\r\n\r\n MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.\r\n\r\n Get started on your career journey today! Apply to become a part of the MMC Team!\r\n\r\n We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.