Customer Solutions Consultant (East Region)

Job Description

Job Description

What You Need to Know?
Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the preeminent wine and spirits distributor, Southern Glazer's isn't just one of Forbes' Top Private Companies; it's a family-owned business with deep roots dating back to 1933.

Southern Glazer's is proud of its well-earned positive reputation, continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued, supported, and provided opportunities for growth and belonging.

As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

By joining Southern Glazer's, you would be part of a team that values excellence, innovation, and community. This is more than just a job – it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

We offer $22.00 per hour + sales performance plan providing the opportunity to earn incentives each month based on satisfied sales performance goals. Expected yearly earnings are $61,000.

Overview:
Sell products directly to Business to Business (B2B) customers by cultivating and maintaining positive customer relationships. This includes initiating calls to customers, building rapport, recommending modifications to products and services, with the result being the promotion of customer retention, driving direct sales, and assurance of an overall superior customer service experience.

This position is 100% in office fulltime - No travel or account visits. Business-to-Business.

Primary Responsibilities:

• Promote continued penetration of portfolio into accounts, focusing on relevant products that match customer needs.
• Establish and maintain quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and exceeding customer needs and expectations.
• Achieve customer retention goals and follow-up with consumers as required to close sales and meet/exceed revenue goals.
• Build and maintain effective relationships with new and existing Business to Business (B2B) customers.
• Maintain consumer prospect lists/contact database to assess client purchasing trends; proactively and consistently seek opportunities to promote and sell products based on client purchase history.
• Acquire in-depth industry and company knowledge to articulate product features, benefits, pricing and make recommendations to include core and innovative products.
• Attend and actively participate in daily team meetings or relevant sales training to ensure appropriate sales techniques are used and accurate information communicated to customers.
• Attend sales group meetings concerning sales targets or forecasts, reporting on the market situation.
• Perform other duties as assigned.

Minimum Qualifications:

• High School Diploma or GED required.
• Must be at least 21 years of age.

Physical Demands:

• Physical demands with activity or condition for a considerable amount of time may include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or mobile device.
• Physical demands with activity or condition may include walking, bending, reaching, standing, squatting, and stooping.
• May require lifting/lowering, pushing, carrying, or pulling up to 48lbs.

EEO Statement:
Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.

If you have any questions or concerns about whether this posting complies/adheres with local pay transparency requirements, please contact the SGWS talent acquisition team at View email address on us.fitly.work