Team Leader/Keyholder

Job Description

Job Description

Title: Team Leader/ Keyholder

Department: Sales

Reports To: Store Manager

Location: Allen, TX- 820 W Stacy Rd, Allen, TX 75013

Status: Hourly, Must have days, nights, and weekend availability

Supervises: Sales Associates

At Rawlings our mission is to leverage our brand uniqueness with the unique talents and passions of our employees to inspire players, coaches and parents to wear The Mark of a Pro! If you have a passion for baseball and softball, if want to help young athletes achieve their dreams by using what the Pros wear, we invite you to join our team.

General Overview: Assists with the overall management of the outlet store, handles any issues that may arise daily including supervising employees, and store operations. Uses independent judgment to manage store including any customer service issue that may arise. Ensures guidelines are followed involving safety, customer serve, loss prevention and cash handling policies.

Essential Duties & Responsibilities:

• Carries keys and alarm code; opens and closes store.
• Upholds Company standards for merchandise presentation.
• Trains new employees on sales techniques and visual standards.
• Provides customer-focused service; assigns daily duties.
• Performs and supervises daily procedures; manages bank deposits.
• Ensures compliance to all guidelines involved with safety, loss prevention and cash handling procedures.
• Other duties as assigned.

Knowledge, Skills, Abilities and Education Required:

• High School diploma required
• Excellent customer service skills and interpersonal/communication skills
• Strong problem-solving ability and analytical skills
• Good attention to detail
• Flexible availability, including weekends and holidays
• Prior experience in retail sales environment required
• Sporting Goods Experience Strongly Preferred
• Retail or related management experience a plus

Working Conditions: General retail store environment.

This job description does not list all the duties of the job. You may be asked to perform other instructions and/or duties. You will be evaluated in part based upon your performance of the task listed in this job description.