DS Office Associate ll

DS Office Associate II

The Richmond Behavioral Health Authority is seeking a full-time Office Associate II to join our Developmental Services team! The successful candidate will perform intermediate administrative support work answering telephones and greeting visitors, assisting clients, providing general information, typing documents, preparing and maintaining files, records and reports, and related work as apparent or assigned. Work is performed under the moderate supervision of the assigned supervisor.

Essential Functions:

• Acts as receptionist; greets visitors; answers telephone; provides information; forwards calls to appropriate party; directs visitors to appropriate party.
• Types general correspondence, memorandum, reports, schedules, statistical tables, reports, case records and other materials from rough draft, copy, marginal notes or verbal instruction; checks items for clerical accuracy and completeness; processes clerical work requests.
• Approves requests for use of conference rooms / maintains conference rooms schedule.
• Verifies and processes invoices and submits for payment.
• Sorts, indexes and files material alphabetically, numerically, geographically or by other predetermined classification; reviews files for completeness.
• Receives, sorts, processes and distributes incoming and outgoing mail, overnight packages and other materials.
• Operates a variety of standard office equipment; performs light maintenance on photocopy and postage equipment.
• Monitors unit maintenance needs and submits requests; is primary point of contact with general services and DS Team for maintenance concerns. Seeks approval for requested work that is non-routine.
• Works jointly with Program Administrator to order and maintain inventory of supplies.
• Works jointly with Program Administrator to assist with set up of new hires such as providing supplies; ensures emergency and division contact forms are completed.
• Assists Program Administrator with maintaining accurate division data including staff contact lists, TEAMS management, email distribution lists, and office assignments.

Position Requirements:

Knowledge, Skills and Abilities:

• General knowledge of proper business English and spelling; ability to answer inquiries and assist the general public in a courteous manner; ability to understand and follow oral and written instructions; ability to quickly and accurately operate personal computer and word processing software; ability to establish and maintain effective working relationships with associates, law enforcement, medical personnel, clients and the general public.

Education and Experience:

• High school diploma or GED with coursework in business administration, or related field and considerable experience providing administrative support in a healthcare setting including customer service experience, or equivalent combination of education and experience.

Physical Requirements:

• This is sedentary work requiring the exertion of up to 10 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects, and some light work requiring the exertion of up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects; work requires stooping, reaching, fingering, grasping, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; visual acuity is required for preparing and analyzing written or computer data, operation of machines, and observing general surroundings and activities; the worker is not subject to adverse environmental conditions.

Special Requirements:

• Valid driver's license in the Commonwealth of Virginia.

Full-Time/Part-Time: Full-Time

Open Date: 7/27/2026

Close Date

About the Organization:

Join the Fearless! Richmond Behavioral Health Authority (RBHA) is licensed by the Virginia Department of Behavioral Health and Developmental Services and is the statutorily established public entity responsible for providing mental health, intellectual disabilities, substance abuse and prevention services to the citizens of the City of Richmond.

Our Mission:

RBHA promotes health, wellness, and recovery for the people and communities we serve.

Our Vision:

An inclusive, healthy community where individuals are inspired to reach their highest potential.

Our Values:

• Equity / Innovation / Quality / Inclusion / Accessibility / Transparency / Compassion / Integrity

Creating Healthy Communities - One Person, One Family, One Community at a time. RBHA is committed to providing behavioral health services to all Richmond residents regardless of race, color, gender, age, religion, disability, or national origin. Services are provided directly by RBHA staff and through contracts with private providers in the community. Funding is received through fees from consumers, the Commonwealth of Virginia, the City of Richmond, and local and state grants.

Starting Salary Range: $20.94

EOE Statement: Richmond Behavioral Health Authority provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Richmond Behavioral Health Authority