Senior Program Manager, AI Fluency, AI.x

Your OpportunityAt Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).As part of Schwab’s AI Strategy & Transformation team (AI.x), you’ll join the central hub for Artificial Intelligence across the company. AI.x brings together product, engineering, strategy, and risk specialists to set enterprise AI vision, invest in transformative opportunities, and accelerate delivery organization-wide. Our team builds the scalable core platform for AI and explores next-generation GenAI initiatives that redefine client experiences.As a Program Manager supporting AI Fluency, you will help build the knowledge, skills, and confidence employees need to effectively and responsibly leverage artificial intelligence across Schwab. Working at the intersection of learning, instructional design, content strategy, and enterprise capability building, you will design and develop scalable learning experiences that transform complex AI concepts into practical, role-based solutions. You will partner with subject matter experts, governance teams, learning professionals, and business leaders to create engaging content that supports continuous learning and measurable business impact. This role requires strong analytical thinking, communication, and collaboration skills to continuously evolve content, respond to changing business needs, and ensure employees can effectively apply AI capabilities in their daily work while operating within responsible-use expectations.What you haveRequired Qualifications10+ years of experience in instructional design, learning and development, learning strategy, enterprise capability building, content program management, or related disciplines10+ years of experience developing learning programs, content, or curricula for large organizationsExperience leading end-to-end content development initiatives from concept through deliveryExperience translating technical, emerging, or complex topics into role-based learning experiencesExperience partnering with subject matter experts and business stakeholders to develop educational contentExperience managing multiple projects, priorities, and deliverables simultaneouslyExperience measuring learning effectiveness and using feedback to enhance educational programsPreferred QualificationsExpertise in Learning Program Design to create scalable and engaging learning experiencesStrong Instructional Strategies capabilities that support adult learners and varied learning modalitiesExperience leveraging Generative AI or Artificial Intelligence (AI) concepts within learning or business environmentsDemonstrated Content Strategy and Content Design skills to create high-quality educational materialsStrong Communication and storytelling abilities to simplify complex concepts for broad audiencesExperience conducting stakeholder interviews and applying Knowledge Management practicesProven Project Management skills supporting content development and delivery roadmapsAbility to use Cross-Functional Collaboration to build alignment across learning, governance, and business teamsExperience evaluating content performance using Metrics Management or related analytical approachesBachelor's degree or equivalent combination of education and relevant experienceExperience with learning management systems or enterprise learning platformsIn addition to the salary range, this role is eligible for bonus or incentive opportunities.Job SummaryRequisition ID: 2026-125473Posted Date: 14 hours ago(8/31/2026 3:23 PM)Category: Product & Project ManagementSalary Range: USD $150,000.00 - $190,000.00 / YearApplication deadline: 9/15/2026Position Type: Full time