Bilingual Customer Service Representative (Spanish/English) - Streator, IL

Join AllianceOne

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.

We Are Hiring – Call Center / Collections Representatives (Bilingual, a must)

Location: Streator, IL (Onsite) Schedule: Monday–Friday, 9 AM – 6 PM (No Weekends) Pay: $15.50/hour + commission opportunities

¡Estamos contratando! – Representantes de Call Center / Cobranza (Bilingüe) Ubicación: Streator, IL (Presencial) Horario: Lunes a Viernes, 9 AM – 6 PM (Sin fines de semana) Pago: $15.50 por hora + comisiones

As a subsidiary of Teleperformance, AllianceOne offers the opportunity to be part of a global leader in customer experience and contact center solutions. Join a company known for delivering exceptional customer experiences while building a stable and rewarding career.

What You'll Do

We are currently hiring call center/collections professionals to connect with customers and help resolve delinquent account issues. In this role, you will:

• Work directly with customers to find realistic repayment solutions
• Provide guidance, options, and support to help customers get back on track
• Deliver a positive, respectful, and solution-focused experience
• Balance customer needs with business objectives

Bilingual (English/Spanish) applicants will be prioritized

What We Offer

• Competitive hourly pay + uncapped commission
• Paid training to set you up for success
• Stable, full-time schedule (no weekends)
• Career growth opportunities within a global organization

Benefits

• Medical, Dental, Vision Insurance
• HSA/FSA options
• Generous Paid Time Off
• Optional Daily Pay
• Employee Assistance Program (EAP)
• 401(k) after 90 days
• And more

Health benefits begin the 1st of the month following your hire date (or immediately if hired on the 1st).

Qualifications

• Customer service experience (call center or collections preferred)
• Fluent in English and Spanish (preferred and prioritized)
• Strong communication and negotiation skills
• Ability to multitask across systems while speaking with customers
• Reliable attendance and strong work ethic
• Problem-solving and critical thinking skills
• Basic computer and typing skills
• Team-oriented with the ability to work with diverse customers

Background check required

Why Join Us?

If you're looking for career growth, stability, and a supportive team, AllianceOne is the place for you.

AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at View email address on click.appcast.io.

Questions?

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• For additional information on AllianceOne visit our website at