Chief of Staff

About Global Citizen

Global Citizen is a movement of engaged citizens who are using their collective voice to end extreme poverty. On our platform, Global Citizens learn about the systemic causes of extreme poverty, take action on these issues, and earn rewards for their actions as part of a global community committed to lasting change. Global Citizens have taken over 42.9 million actions since 2009. Today, these actions, in combination with high-level advocacy work, have led to over $49 billion being distributed to our partners around the world, impacting 1.3 billion lives in the fight to end extreme poverty.

Role Overview

The Chief of Staff (CoS) helps drive organizational rhythm, strengthens leadership team effectiveness, manages high-level relationships, and ensures the CEO is fully supported and prepared for all internal and external engagements.

This is a high-intensity, fast-paced role requiring exceptional judgment, emotional intelligence, discretion, confidentiality and an ability to simplify complexity. The CoS will travel 50% or more with the CEO and operate as an extension of the CEO across all internal and external environments.

The ideal candidate is a solution-oriented, relationship-driven leader who thrives in ambiguity, maintains calm under pressure, and is deeply committed to Global Citizen's mission.

Key Responsibilities

1. CEO Office Operations, Briefings & Organizational Rhythm - 40%

• Oversee daily operations of the Office of the CEO, ensuring systems for scheduling, prep, briefings, and follow-through run seamlessly under the day to day management of the Deputy Chief of Staff.
• Manage preparation for all CEO meetings, public appearances, events, and major engagements.
• Create and maintain operational systems that improve clarity, efficiency, and reporting across the executive team.
• Drive internal communication flows, ensuring the CEO receives the right information at the right time, and ensures follow-up is executed in a timely manner.
• Ensure consistent, high-quality execution across all CEO-facing materials and processes.

2. CEO Strategic Partnership & Executive Decision Support - 30%

• Serve as the CEO's key strategic advisor, providing counsel on major decisions, internal and external dynamics, and emerging opportunities.
• Anticipate issues and surface thoughtful, solutions-oriented recommendations to support effective decision-making.
• Ensure CEO focus and time allocation align with the organization's highest-impact strategic priorities.
• Strengthen leadership team alignment by coordinating priorities, facilitating effective leadership meetings, and ensuring follow-through on decisions.
• Support the CEO in managing direct reports and sensitive personnel matters, promoting cohesion, clarity, and accountability across the senior team.
• Act as a cross-organizational integrator, ensuring collaboration and alignment between departments in service of strategic objectives.

3. Stakeholder, Board & External Relationship Management - 20%

• Manage relationships with high-level internal and external stakeholders-including board members, government leaders, corporates, philanthropists, and multilateral partners-with care, diplomacy and sound judgment.
• Prepare board materials, communications, and executive summaries, ensuring timely follow-up on commitments and alignment with strategic priorities.
• Coordinate with Communications, Partnerships, and Policy teams to ensure consistent messaging and high-quality preparation for the CEO's external engagements.
• Represent the CEO or accompany them in high-stakes meetings, ensuring continuity, strategic alignment, and effective execution.

4. Travel, Events & Real-Time CEO Support - 10%

• Travel with the CEO on as needed basis - which can be 50% of the time or more - providing strategic, operational, and hands-on preparatory support.
• Manage real-time problem solving, rapid response needs, and situational judgment while on the road.
• Coordinate with internal teams to ensure all travel and event logistics are aligned with strategic goals.
• Act as the CEO's proxy during travel, ensuring effectiveness and productivity across all engagements.

Qualifications

• 3-5 years experience as an executive-level Chief of Staff within a global, high-complexity organization.
• Demonstrated success working directly with C-suite executives and funders.
• Strong ability to navigate complex, multi-stakeholder environments (corporate, government, multilateral, philanthropic, talent/cultural).
• Exceptional problem-solving capability-able to anticipate issues, propose solutions, and execute calmly under pressure.
• Outstanding writing, communication, and synthesis skills.
• High emotional intelligence, professionalism, and diplomatic judgment.
• Ability to travel globally 50% or more of the time.
• Proven track record building trust and managing sensitive relationships.
• Ability to operate with discretion, confidentiality, and rigor in fast-moving environments.

Key Competencies

• Strategic Leadership & Judgment
• Relationship Management & Diplomacy
• Systems Thinking & Operational Excellence
• Problem Solving & Adaptability
• Executive Communication & Influence
• Cross-Cultural Fluency & Global Mindset
• Outcome-Driven Execution
• Calm Under Pressure & High Resilience

Benefits

Why Global Citizen?

In this coming decade of action and accountability, Global Citizen will be the leading international voice, educator, and influencer that rallies humanity to take full responsibility and accountability for eradicating extreme poverty. You have a chance to contribute and make this world a better place for all.

More Details

• Must be authorized for employment in the United States.
• Global Citizen operates on a hybrid work model - 3 days (Tuesday, Wednesday, and Thursday) in our NYC office and 2 days (Monday & Friday) telecommuting.
• Full-time, ongoing employees are eligible for a competitive benefits package: Medical, dental, vision, and life insurance; commuter benefits; 403(b) retirement savings & employer match; generous paid time off (vacation, sick, and holidays); paid parental leave; employee discounts; FSA; Professional Development Assistance (EAP).
• Salary range is $215,000 - $220,000 annually.

Global Citizen is proud to be an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Global Citizen strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, age, sexual orientation, military or veteran status, citizenship or any other protected classification under applicable federal, state, or local laws. In addition, Global Citizen complies with the relevant country laws governing employment nondiscrimination in all our international offices. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.