IT System Analyst Manager

IT System Analyst Manager

This position can be located at Bend, OR; Sioux Falls, SD and Billings, MT.

What's Important to You We know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Student debt employer repayment program.
• 401(k) retirement plan with a 6% match.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

SUMMARY The IT System Analyst Manager is responsible for the direct management and oversight of the bank's Lending Solutions, providing guidance and support to System Analysts who oversees the organization's loan origination systems, loan document systems, mortgage, and credit card applications.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Sets clear, measurable objectives for the core team that align with the strategic priorities of the organization.
• Collaborates closely with management across the organization to ensure system integrity is maintained.
• Ensures compliance with policies and procedures for core, ancillary, and third-party applications.
• Creates and/or provides guidance on disaster recovery and business continuity plans (BCPs) for core, ancillary, and third-party applications.
• Manages resource allocation for core team members to ensure timely completion of critical tasks and projects.
• Partners with departments and business units to ensure Service Level Agreements (SLAs) for core, ancillary, and third-party applications meet business needs.
• Manages internal and external audit walkthroughs and ensures adherence to Information Technology General Controls (ITGC); responsible for responding to audit findings.
• Coordinates with stakeholders to manage and maintain vendor relationships.
• Works closely with other segments of IT Operations to ensure optimal end-user support.
• Provides direct input to the IT annual operating and capital expenditure budget for Infrastructure & Operations (I&O) and manages expenses to stay within plan.
• Establishes and reports team performance metrics to management.
• Applies skill mastery and experience with core and ancillary applications to provide direction, identify performance issues, and recommend improvements.
• Stays current on financial industry trends to inform decision-making and strategy.
• Makes decisions independently and operates with limited supervision.

MANAGEMENT RESPONSIBILITIES

• Provides direction, leadership, and coaching to staff in alignment with HR guidelines and policies.
• Collaborates with direct reports to create Individual Development Plans (IDPs) focused on career advancement opportunities.
• Leads the team on assigned project efforts.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrates excellent communication skills, both written and oral.
• Possesses strong critical thinking skills and a willingness to make decisions.
• Operates as a self-starter with the ability to solve complex problems independently.
• Applies strong conflict resolution skills while remaining objective and professional at all times.
• Prioritizes workload effectively, including that of subordinates, and remains adaptable under pressure.
• Maintains strong organizational skills and a solid balance of technical and business knowledge.
• Balances long-term strategic thinking with short-term decision-making implications.
• Acts as a change agent and leads by example.
• Possesses in-depth knowledge of deposit and loan products (preferred).
• Reads, analyzes, and interprets scientific and technical journals, financial reports, and legal documents.
• Responds to inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Writes speeches and articles for publication that conform to prescribed style and format.
• Presents information effectively to top management, public groups, and boards of directors.
• Applies mathematical concepts such as probability, statistical inference, geometry, and trigonometry.
• Uses fractions, percentages, ratios, and proportions in practical situations.
• Defines problems, collects data, establishes facts, and draws valid conclusions.
• Interprets complex technical instructions in mathematical or diagram form and manages abstract and concrete variables.

EDUCATION AND/OR EXPERIENCE

• Bachelor's Degree required
• 7-9 years related experience, training, and/or equivalent combination of education and experience required
• Experience with bank applications, software administration, and vendor management preferred
• Experience leading teams in a fast-paced production environment preferred
• Prior banking experience preferred

PHYSICAL DEMANDS AND WORKING ENVIRONMENT The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

• Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently
• Lifting - Occasionally (up to 50 lbs)
• Sitting - Frequently
• Standing - Occasionally
• Noise Level - Moderate
• Typical Work Hours - M-F (8-5)
• Regular and Predictable Attendance - Required