Usher

Event Service Professional

United Security Services Inc. offers many opportunities for career development & progression. We are event service professionals with hospitality focused training. Our event team thrives on providing exceptional customer service, by maintaining a safe and welcoming environment for guests & fellow facility personnel. We provide a welcoming guest experience, perform general crowd & access control duties. Duties include but are not limited to; compliance with specific post instructions, credential checking, & other duties that may be required by Management. This position is part-time, on call, meaning we have work available when there are events we are staffing at facilities such as McCormick Place, Navy Pier, Donald E. Stephens Convention Center, just to name a few.

This is not a full-time position and does not guarantee a set number of hours or assignments. You will be required to work weekends and holidays.

Post orders may also include Ticket Taking, Ushering, Guest Services, Special Services, Screening

Qualifications

Successful candidates must:

• Must be at least 18 years of age.
• Must be able to walk and/or stand for 8 hours. May be required to climb stairs/ramps.
• Flexible availability and must be able to work on weekends, holidays and in various locations (Chicago and suburbs).
• Must have reliable transportation for various schedules.
• Must be able to communicate effectively with a wide variety of guests, while maintaining excellent customer service skills.
• Must be able to clearly speak, read and write English. Bi-lingual preferred but not required.
• Previous event experience preferred, but not mandatory.
• Valid PERC card and 20 Hour Training Certificate or the ability to obtain within 60 days of hire is preferred but not required.
• Must be eligible to work in the United States.
• CPR and First Aid Certification a plus.
• This position does not guarantee a set work schedule or number of hours.

Job details include but are not limited to:

• Provides a courteous, respectful and pleasant interaction with each client, employee and visitor; presents a good image of the client and USSC.
• Provides direction and assistance to event attendees.
• Contributes to team effort by accomplishing related results as needed.
• Knowledgeable and capable of executing post-specific instructions as provided by client, Supervisor or Event Manager.
• Flexible to event, location or order changes.
• Maintain a general knowledge about overall event space to include entrances and exits, first aid locations, fire extinguishers, etc..
• Maintain a reasonable understanding of the event in order to assist attendees with basic customer service.
• Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.
• May be exposed to or required to handle sensitive and confidential information.

Disclaimer: With or without reasonable accommodation, the physical and mental requirements of this job may include the following: seeing, hearing, speaking, and writing clearly. All job requirements listed indicate minimum level of knowledge, skills and or ability deemed necessary to perform work proficiently. This job description does not create an employment contract, implied or otherwise, other than an at-will employment relationship.

Pushing/pulling/carrying lifting may include up to 25 lbs (event evacuation), stair climbing. Ability to sir, twist, turn, bend as required to perform duties within the facility.

This job description is not intended to be all encompassing. United Security Services, Inc. reserves the right to modify, change, add or increase the duties as described and its sole discretion.

United Service Companies is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it's about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.

Consistent with the Americans with Disabilities Act (ADA), all state & federal, it is the policy of United Service Companies to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. United Service Companies also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.