Readiness and Response Operator 2 (Miami) at Zoox

Readiness & Response Operator 2 Join Zoox, an Amazon subsidiary and leader in autonomous mobility, as a Readiness & Response Operator 2 supporting its Robotaxi fleet in Miami. This is a hands-on opportunity combining vehicle operations, technical troubleshooting, field response, and customer service in a fast-paced autonomous vehicle environment. Details Title: Readiness & Response Operator 2 (RR2) Type: W2 Contract Ongoing Location: On-site Miami, FL Compensation: $29/hour + shift differentials

1. st Shift: +5% on weekends
2. nd Shift: +5% weekdays / +7% weekends
3. rd Shift: +7.5% weekdays / +10% weekends

Start: September/October Training: First 4 weeks, MondayFriday, 7:30 AM3:30 PM Post-Training Shifts: Weekends required

1. st: 6:00 AM2:30 PM
2. nd: 2:00 PM10:30 PM
3. rd: 10:00 PM6:30 AM

Candidate Background Profile 24+ years of experience in fleet operations, automotive, aviation, logistics, field service, hospitality, or another fast-paced operational environment Strong customer service and communication skills with the ability to remain calm under pressure Mechanically inclined and comfortable performing basic technical troubleshooting and learning new technology Experience with vehicles, inspections, maintenance, or fleet operations preferred Adaptable and comfortable balancing hands-on vehicle work, field response, and customer-facing responsibilities Strong attention to detail with a safety-first mindset Comfortable working independently and collaboratively in both indoor and outdoor environments Must have held a valid in-state driver's license continuously for at least 3 years with a clean driving record Must be able to pass a drug screen, background check, and motor vehicle report Must be able to lift up to 50 lbs. and meet the physical demands of the position Scope Of Work Prepare autonomous Robotaxis for passenger service by completing detailed vehicle readiness inspections Ensure vehicles are clean, charged, safe, and operating correctly before deployment Verify sensors, onboard systems, and vehicle functionality and perform basic mechanical and software checks Troubleshoot technical issues using internal tools and assist with vehicle software updates Respond to Robotaxis requiring assistance in the field, including vehicle recovery and repositioning Support remote vehicle operations when required and coordinate with internal teams to safely return vehicles to service Assist passengers during service disruptions and provide professional, customer-first support during recovery events Follow established safety procedures, document issues accurately, and communicate effectively with cross-functional teams Adapt quickly to changing priorities and time-sensitive operational situations while maintaining a high standard of safety, quality, and customer service THORNDALE PARTNERS