Housekeeping Manager

Housekeeping Supervisor

Directs housekeeping program to ensure clean, orderly, and attractive conditions of Little Ocmulgee State Park & Lodge by performing the following duties personally or through subordinates. Assists with the hiring, training, and supervision of all housekeeping associates to assure that a high level of service is consistently received at the lodge.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions:

• Establishes standards and procedures for work of housekeeping associates.
• Plans work schedules to ensure adequate service.
• Inspects and evaluates physical condition of the lodge rooms.
• Submits to management recommendations for painting, repairs, and furnishings.
• Oversees the annual Housekeeping operations budget to achieve or exceed budget expectations for the department.
• Periodically inventories supplies and equipment.
• Keeps accurate record of expenditures.
• Ensures Purchase Orders are expedited according to proper procedures while adhering to the budget.
• Investigates new and improved cleaning instruments and methods.
• Oversees the Lost & Found procedures for guest and/or employee lost items.
• Assists in the supervision of all associates in the housekeeping organization to include: hiring, firing, corrective action/discipline, and performance evaluations for direct reports.
• Provides excellent training and a positive work environment for all housekeeping associates in accordance with accepted brand standards.
• Provides first class guest service in accordance with established guidelines and brand standards. Support and live by the team member handbook.
• Protects resort assets.
• Provides a safe and sanitary environment for employees and guests.
• Maintains proper staffing in all applicable areas.
• Maintains all equipment and supply inventory.
• Helps identify and train appropriate shift personnel to solve minor problems with the computer system.
• Ensures that each guest receives prompt and courteous reception and service.
• Schedules department representation for pre-con meetings, as needed.
• Ensures all accounting policies and procedures are adhered to.
• Performs other activities as assigned by the General Manager.

Competencies:

• Analytical – Designs work flows and procedures
• Design – Generates creative solutions, demonstrates attention to detail.
• Customer Service – Adheres to the Coral Hospitality Basics of Service standards.
• Interpersonal Skills – Listens to others without interrupting, keeps emotions under control.
• Oral Communication - Listens and gets clarification; Responds well to questions.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively.
• Teamwork - Contributes to building a positive team spirit.
• Planning/Organizing – Uses time efficiently. Plans for additional resources, schedules other people and their tasks.
• Delegation – Delegates work assignments; sets expectations and monitors delegated activities.
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Quality - Looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
• Adaptability - Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent.
• Managing People – Takes responsibility for subordinates activities; provides regular performance feedback
• Ethics – Treats people with respect and keep commitments
• Dependability - Follows instructions, responds to management direction.
• Initiative - Volunteers readily; asks for and offers help when needed.
• Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
• Safety – Observes safety procedures.

Education and/or Experience: Must have a High School diploma or general education degree (GED); or minimum of one year hotel experience; or equivalent combination of education and experience required.

Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to stand, walk, use hands to find, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is must occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee may be exposed to outside weather conditions.

Work Environment: The noise level in the work environment is usually moderate.

Travel: No travel is expected for this position.

Supervisory Responsibilities: This job has supervisory responsibilities.

Disclosure Statement: No one Job Description, for any one position, can possibly encompass all responsibilities, which may be requested. The above Job Description is a summary of the major responsibilities of the position. The objective of any position is to effectively provide the services and support for the lodge.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.