Debt Collections

Job Description

Job Description

Benefits:

• 401(k)
• Employee discounts
• Health insurance
• Paid time off
• 401(k) matching
• Bonus based on performance
• Training & development
• Vision insurance

About the Role:
Recovery Solutions Group LLC is looking for a driven and professional Debt Collections Specialist to join our team in Milford, DE. This is a great opportunity to build a rewarding career in financial services while making a real impact for our clients. If you thrive in a fast-paced environment and have a knack for negotiation and problem-solving, we want to hear from you!

Responsibilities:

• Contact debtors via phone, email, and written correspondence to recover outstanding balances
• Negotiate payment arrangements and settlements in accordance with company guidelines
• Accurately document all collection activity and account updates in the collections management system
• Review and analyze debtor accounts to determine appropriate collection strategies
• Maintain compliance with the Fair Debt Collection Practices Act (FDCPA) and all applicable regulations
• Meet or exceed individual and team collection targets and performance metrics
• Handle inbound and outbound calls professionally while maintaining positive debtor relationships

Requirements:

• Prior experience in debt collections, accounts receivable, or a related financial role preferred
• Working knowledge of FDCPA regulations and collections compliance standards
• Strong negotiation, communication, and conflict resolution skills
• Proficiency with collections software and general computer applications
• Ability to handle high call volumes and manage multiple accounts simultaneously
• High school diploma or GED required; associate's or bachelor's degree a plus
• Professional, persistent, and empathetic demeanor when working with debtors

About Us:
Recovery Solutions Group LLC is a trusted debt recovery firm based in Milford, DE, dedicated to delivering results-driven collection services for our clients. We pride ourselves on maintaining the highest standards of compliance and professionalism in the industry. Our team enjoys a supportive work environment, competitive compensation, and the opportunity to grow within a company that values integrity and performance.

The hours are M-F (8-4)

What to expect during the interview process:
Interviews are conducted in person during normal business hours, typically around 9:00 AM, although we can accommodate other times when needed. You'll complete a quick typing test and meet with one of our managers to talk more about the role and see if it feels like a good fit on both sides.