Shift Supervisor

Compass Housing Alliance is the housing, essential services, and emergency shelter division of Lutheran Community Services Northwest (LCSNW). Compass is guided by the belief that "Everyone Deserves a Home". We envision a world in which every person lives in a safe, caring community. In this role, you will be employed by Lutheran Community Services Northwest, but work in the Compass division, supporting a 105-year legacy of housing, shelter, and caring in the Puget Sound region.


Blaine Veterans Center is a 24-hour shelter program, which provides enhanced emergency shelter for 36 male-identifying veterans. Guests access on-site housing navigation, hygiene services, daily meals, and a variety of case management resources to help eliminate barriers to stability. This intensive case management program is designed to move participants towards stable, permanent housing. Referrals are through the King County Veterans Program


To learn more about the agency, visit

WHAT WE WILL DO FOR YOU:

As an employer of choice, we're deeply committed to supporting our employees, because when you're empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We're proud to offer a comprehensive benefits package designed to support your well-being, growth, and peace of mind

• A 37.5 per hour work week to ensure work/life balance
• Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
• Employer-paid short- and long-term disability insurance
• Life insurance coverage at no cost to you
• Up to 2 weeks of vacation in your first year (based on hours worked)
• Up to 2 weeks of sick leave (based on hours worked)
• 12 paid agency recognized holidays
• 2 floating holidays to use your way
• 403(b) retirement plan with employer matching (eligibility applies)
• Access to our Employee Assistance Program (EAP) for you and your family
• Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status
• LOCATION: Queen Anne Neighborhood (Seattle, WA)
• SCHEDULE: Sunday-Thursday 4:00pm-12:00am (plus days, nights and weekends as needed for emergencies) with monthly staff meeting 1st Tuesday 2-4pm
• SALARY RANGE: $27.68- $41.52 per hour

HOW YOU WILL MAKE AN IMPACT:

All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope. The Shift Supervisor provides staff leadership and oversight of the shift ensuring quality of the program operations. This position provides direct services to clients, as well as supervision of staff in partnership with the Program Supervisor and Manager. Whether ensuring the Policies and Procedures are followed or providing administrative support this position will receive direct support from the Program Supervisor and Manager.

Participation in Service Delivery

• Conduct and oversee direct client services for assigned shifts.
• With Program Coordinator and/or Manager, assure the maintenance of all necessary logs, records, reports, and statistics.
• Provide policy and procedure guidance to staff.
• Ensure timely and accurate data entry into all program-specific databases.
• Compile shift data to be used in monthly statistical reports for internal and external purposes.
• Assist the Program Coordinator and/or Program Manager in using the data from monthly and quarterly reports to analyze service delivery to identify areas for improvement.
• Monitor supplies, update inventory and place and/or direct ordering, as needed.
• Participate in program and agency meetings and relevant training as required, including inter-agency groups.
• Manage transition of staff at changeover/handoff and up-to-date information exchanges.
• Maintain a safe, supportive, and inclusive environment within the program for both staff and guests; treat staff and clients in a culturally responsive/sensitive manner.
• Assist and support guests with learning and understanding program routines including building safety, ensuring site walks, program requirements, and program policies and procedures

Staffing

• In collaboration with the Program Coordinator and/or Manager, hire, train, schedule, provide leadership and supervise both regular and relief staff on assigned shifts to ensure effective delivery of trauma-informed services.
• Manage staff scheduling and ensure adequate coverage to provide service delivery.

• Serve as the first point of contact for staff call outs, which may require finding relief coverage or covering the shift

Leadership

• Recognize the value that different perspectives and cultures bring to the organization.
• Maintain a favorable working relationship with all other agency employees to foster and promote a cooperative and harmonious working climate.
• Project a favorable image of the organization to promote its aims and objectives and foster and enhance public recognition and acceptance of all its areas of endeavor.
• Perform all duties and responsibilities in a timely and effective manner in accordance with established agency policies to achieve the overall objectives of this position.
• Assist Program Supervisor and/or Manager to facilitate regular team Staff Meetings. Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
• Handle conflict situations proactively and effectively, modeling good conflict resolution skills.
• Create a climate where staff are challenged, supported, and motivated to do their best to help the individual, team, program, and agency meet its goals.

HOW YOU WILL BE A GREAT FIT:

• A minimum of 1-year of experience in human services, shelter, residential (work and/or volunteer), required.

• 1+ year of relevant supervisory experience, preferred.

• Current WA State Food Handlers Permit, preferred (If not current, will be sponsored within 1-month of hire).

• Familiarity with topics of housing instability, mental health, substance use, sexual assault, and/or domestic violence, required.

• Fluent ability to read, write, and understand English, required.

• Experience working in an environment where language may be a barrier, preferred.

• Demonstrated knowledge of best practices in Housing First and harm reduction, de-escalation, mental health, substance use disorders and other related models and skills. Model sound interpersonal boundaries and emotional intelligence.

• Demonstrated knowledge of local resources and services for individuals who are low-income and homeless, as well as the ability to develop a network of providers to serve the needs of agency clients.
• Awareness and/or training around belonging, compassion, and meeting people where they are, preferred. Demonstrated ability to work effectively in teams and create effective and engaged cross-team alignments.

• Demonstrated aptitude for developing, interpreting, and implementing policies and procedures, and for maintaining compliance with safety and health-related regulations.

• Demonstrated ability to learn, understand, and utilize computer applications related to the agency; experience with HMIS a plus
• Ability to maintain a high degree of confidentiality, tactfulness, and respect for participants from different backgrounds and identities.
• Demonstrated knowledge of best practices in de-escalation, crisis intervention, and stabilization skills while working in work in a fast-paced environment with frequent interruptions and crisis situations.
• Manage difficult interpersonal situations effectively and know when to seek out support from your manager when needed. Ability to set and maintain boundaries in a professional manner.

• Ability to follow agency policy and procedures to maintain safety and security within the facility.

• Promote a team environment that values, encourages, and supports differences. Relate openly and comfortably with people from all backgrounds while valuing different points of views. Strong problem solving, time and project management skills are required to be successful in this role.
• Work independently and as part of a team, particularly to exercise sound decision making in the absence of supervision, with strong collaboration skills.
• Excellent written and verbal communication skills with ability to communicate effectively about technical problems and solutions. Aptitude for learning new technology skills
• Work takes place in a shelter environment where long periods of sitting, working on a computer, walking to various work areas, going up and down stairs, and standing are required.
• Travel to program sites and meetings outside the office and around the county are necessary.

• Standard LCSNW criminal clearance, including national sex offender. Motor vehicle records, valid driver's license and auto insurance are required.

Thank you! We sincerely appreciate your interest in joining the Lutheran Community Services NW team and thank all applicants for taking the time to apply. While we're unable to respond to every candidate individually, please note that only those selected for an interview will be contacted. Lutheran Community Services NW is deeply committed to our mission of Health, Justice and Hope in all aspects of our work. We welcome candidates from all backgrounds and experiences to help us build a stronger, more compassionate community.