Activity Manager

Activity Manager

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. As a member of the Princess Family, you'll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Key Responsibilities

• The Activity Manager is responsible for leading a team in providing a safe, fun, and consistently elevated guest experience in all activities within the entertainment and activity area. They actively train and support Activity Staff, DJ, and other entertainment teammates, and collaborate with fellow Entertainment leaders and shipboard and shoreside partners to maximize the onboard activity program and overall guest experience.
• The Activity Manager takes ownership of a consistent product delivery, ensuring each guest interaction meets or exceeds brand standards for the guest experience. They lead the delivery and hosting of all activity programs in alignment with the Cruise Director, emceeing activity events to the elevated standards of PCL. They champion the Service Excellence philosophy and First Contact Resolution, log service recovery interactions and Guest Experience Moments (GEMS) in the Service Excellence platform, and regularly meet with Activity Staff to collect feedback on guest experience.
• In collaboration with the Cruise Director, they ensure that all entertainment, activity, and recreation spaces operate in alignment with guest needs and complement the overall Entertainment programming, production standards, and operations schedule. They maintain organized and thorough records of all safety and maintenance-related items for areas of responsibility, and ensure all Activity Staff are trained and fully understand protocols.
• The Activity Manager identifies and implements the most efficient guest flow throughout all activity and entertainment venues, adjusting and pivoting whenever necessary to continually optimize efficiency and guest experience. They also observe and support the Cruise Director at events to ensure an engaging, entertaining, and informative execution in their absence.
• The Activity Manager collaborates with all accountable parties to ensure activity venues are safe to operate and in good working order. They audit and inspect all recreation spaces and attractions, maintain compliance with all internal and external regulations and policies, and promptly create Service Orders in AIMS to remedy any damaged equipment. They ensure all areas are staffed with a safe number of appropriately trained team members and know Activity Staff's role descriptions and deliver them to all team members.
• The Activity Manager uses the Performance Partnership System to create a supportive environment that fosters trust with direct reports and assists them in continuous growth throughout their contract. They meet individually with direct reports to build trust and establish effective relationships, work with them to develop personal and professional development goals, provide feedback and training, log thorough Journal Notes for Activity Staff, identify top performers, conduct regular team meetings, lead weekly training sessions, maintain an accurate inventory of equipment and supplies, monitor the Activity Team, ensure compliance with HESS-MS and company regulations, and perform emergency duties as directed by the ship's Emergency Response Plan.

Skills, Knowledge & Expertise

• Candidates for the role of Activity Manager must demonstrate an understanding of the fundamental principles of guest experience and hospitality operations. They must also exhibit a commitment to providing exemplary guest service and a willingness to lead others in the delivery of the same.
• Those who are successful in their candidacy must demonstrate a comprehensive knowledge and enthusiasm for the organization and implementation of an engaging and high-quality activity program, with a commitment to providing experiences for individuals of all ages and abilities.
• The candidate must possess a stage style that is confident yet charming, charismatic and energetic. The delivery must be controlled, natural and easy to watch, yet engaging, humorous and endearing.
• Additionally, successful candidates must possess robust leadership abilities and demonstrate the capacity to oversee large, diverse, and multicultural teams.
• A comprehensive curriculum vitae is essential. It is important to provide a concise and easily readable overview of one's professional experience. However, if we may offer a suggestion, it is often preferable to present a minimalist approach.
• Additionally, a brief video presentation showcasing the candidate's personality, communication abilities, and public speaking skills is required. While it is not necessary to have a professional video, it is essential that it accurately represents the candidate's genuine appearance. Please refer to the attached Video Submission Instructions.

Job Benefits

Embark on a career adventure like no other! As part of the Princess Cruises team, you'll enjoy:

• A competitive salary package.
• Your own comfortable single cabin - your private space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.

Join us and become part of a global team that's passionate about delivering unforgettable experiencesboth for our guests and for one another.

About Princess Cruises

At Princess Cruises, we believe in creating a welcoming, inclusive, and supportive work environment for our diverse, multicultural teams, both at sea and on shore. We offer unique career opportunities that combine professional growth, adventure, and the chance to make a lasting impact on people's lives through travel. Whether you're looking to advance your hospitality career, explore the world, or work in a dynamic, high-performing environment, Princess Cruises offers:

• Opportunities to travel and experience new cultures.
• Comprehensive training and development programs.
• A strong focus on teamwork and personal growth.
• Competitive compensation and benefits.
• A chance to be part of a world-class brand known for excellence.

Get to know us by exploring our career site. You'll learn about our history, hear first-hand what our employees love about working for Princess Cruises, and discover the passion we have for giving our guests lifetime memories.

Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to the applicant's age, color, race, religion, national origin, sex (including pregnancy and pregnancy related conditions), sexual orientation, gender identity or expression, disability, genetic information, or military or protected veteran status or any other characteristic protected under applicable laws. Scam Alert Protect Yourself from Recruitment Scams. Your safety and trust are important to us. Thank you for helping us maintain a secure and transparent hiring process.

Our Hiring Process

Stage 7: Conditional Offer Stage 8: Document Review Stage 9: Hired Stage 1: Application Stage 2: Talent Acquisition Interview Stage 3: Operations Interview Stage 4: Interview with Manager of Casting & Booking Jeremy Rich Stage 5: Interview with Director of Entertainment Operations Cody Hann-Blanco Stage 6: Interview with Head of Entertainment Becky Thomson Foley Stage 7: Conditional Offer Stage 8: Document Review Stage 9: Hired Stage 1: Application Stage 2: Talent Acquisition Interview Stage 3: Operations Interview Stage 4: Interview with Manager of Casting & Booking Jeremy Rich Stage 5: Interview with Director of Entertainment Operations Cody Hann-Blanco Stage 6: Interview with Head of Entertainment Becky Thomson Foley Stage 7: Conditional Offer Stage 8: Document Review Stage 9: Hired Find out more