Lead Medical Support Assistant

Medical Support AssistantAssignments at this level include, but are not limited to: assuring coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work; ensuring accurate and timely scheduling of appointments; providing guidance to staff members to include changes in policies and procedures; distributing and balancing workload; orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met; organizing the work structure of his/her assigned areas; and acting as liaison between AMSAs and other staff in order to resolve day to day conflicts. Assists in collaboration of an interdisciplinary coordinated care delivery model and performs all related duties; customer service and other duties assigned for the proper and timely treatment of patients and assure appointment schedules are maintained by all scheduling staff. As frontline contact with patients and staff, the Lead MSA sets the tone for perception concerning quality of healthcare services at the VA. A high degree of tact and diplomacy is required when dealing with Veterans who have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment. A caring, compassionate and sensitive manner is essential when explaining procedures to Veterans and their family members both in person and on the phone. Duties include, but are not limited to:utilizing knowledge of ED procedures and processesusing knowledge of ED services and procedure guidelinesinventorying and ordering administrative supplies for the daily operationsusing appropriate VA applicationsutilizing the Pre-Registration Menu optionutilizing knowledge of managing ward unitssetting the tone for perception concerning quality of healthcare services at the VAscreening/receiving phone calls in a courteous and timely mannerresponsible for following through on providers' orderssending, receiving and/or processing sensitive information and reports in accordance with established proceduresmeeting, communicating, and interacting with individuals from varying backgrounds and with other health care team members to complete job assignmentsmaintaining patient confidentiality with information, per HIPAA requirementscomplying with Employee Education requirementsworking in a proficient and self-directed mannerWork Schedule: Sunday - Saturday, 3:30 pm - Midnight with rotating weekends and holidaysTelework: Not AvailableVirtual: This is not a virtual position.