Outside Parts & Service Representative

Outside Parts & Service Representative

The Outside Parts & Service Representative is responsible for developing, managing, and growing customer relationships within an assigned territory to increase Dobbs Truck Group's aftermarket parts and service business. This role promotes the full range of Dobbs Truck Group aftermarket solutions including parts, service repair, mobile service, and uptime support programs.

The Outside Parts & Service Sales Representative focuses on increasing market share, strengthening customer loyalty, and supporting customer uptime by identifying opportunities across mixed fleets and all-makes service capabilities. Through disciplined territory management, systematic selling practices, and close collaboration with internal teams, this role helps drive sustained parts and service revenue growth.

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the role.

Key Responsibilities

Territory Management and Customer Development

• Develop and manage an assigned territory to grow Dobbs Truck Group's parts and service business with existing and prospective customers.
• Establish strong relationships with, maintenance managers and purchasing contacts to understand operational needs and position Dobbs Truck Group as a trusted partner.
• Maintain a structured sales call cadence through in-person visits, phone communication, and digital engagement.
• Maintain accurate account records, sales activities, and opportunity tracking within company systems.
• Continuously evaluate territory potential and identify new customer opportunities to expand market penetration.

Systematic Selling and Account Growth

• Demonstrate strong systematic selling skills including pre-call planning, identifying customer needs, presenting solutions, and closing business opportunities.
• Develop account-specific sales strategies designed to increase share of wallet and long-term customer value.
• Analyze customer purchasing patterns, fleet composition, and service utilization to identify opportunities for increased parts and service sales.
• Monitor competitive activity and provide feedback to leadership regarding market conditions and pricing pressures.
• Work proactively to convert competitive accounts and expand Dobbs Truck Group's presence in the market.

Parts and Service Sales

• Successfully learn and represent all Dobbs Truck Group aftermarket products and services, including but not limited to parts, service repair, mobile service offerings, and technology-driven service solutions designed to support customer uptime and operational efficiency.
• Sell and promote multiple parts product categories supporting a wide range of truck makes and models.
• Promote and sell All-Makes Parts and Service solutions to support customers operating mixed fleets.
• Identify service repair opportunities within customer fleets and coordinate with service advisors and service managers to convert those opportunities into scheduled repairs.
• Promote mobile service offerings and other solutions that reduce customer downtime and improve fleet uptime.

Fleet and Strategic Account Engagement

• Call on national and regional fleet accounts through coordinated in-person visits, phone communication, and digital engagement.
• Partner with Dobbs Truck Group leadership and internal teams to ensure consistent engagement with strategic fleet customers.
• Promote fleet programs and service agreements designed to support customer maintenance strategies.
• Support customer onboarding and ongoing relationship management for key accounts.

Program Promotion and Market Initiatives

• Promote and support Dobbs Truck Group and OEM special market programs including parts promotions, service initiatives, and fleet program offerings.
• Ensure customers are aware of available cost-saving opportunities and operational support programs.
• Participate in company sales initiatives including sales blitzes, trade shows, vendor events, and customer engagement activities.
• Participate in ongoing training and professional development to strengthen product knowledge and sales effectiveness.

Internal Collaboration and Execution

• Maintain strong collaboration with Parts, Service, and Truck Sales teams to ensure seamless customer support.
• Communicate customer needs, service opportunities, and market insights to dealership leadership.
• Work closely with parts and service managers to ensure customer commitments are fulfilled.
• Assist in coordinating service scheduling or parts support when necessary to maintain strong customer relationships.

Qualifications

• Proven experience in heavy-duty truck parts, service, or aftermarket sales preferred.
• Strong understanding of fleet maintenance operations and aftermarket parts and service solutions.
• Demonstrated ability to build relationships and grow customer accounts.
• Strong communication, organization, and problem-solving skills.
• Ability to work independently while collaborating effectively with dealership teams.
• Valid driver's license and ability to travel regularly within assigned territory.
• Will require up to 20% overnight travel to reach the far away AOR.

Mental Capability Requirements

• Comprehension: Ability to understand complex problems, collaborate, and explore alternative solutions.
• Organization: Ability to organize and prioritize work schedules of others on short-term basis.
• Reasoning & Decision Making: Ability to make decisions with significant impact on the immediate work unit and monitor impact outside immediate work unit.
• Communication: Ability to communicate effectively with individuals utilizing a phone.
• Mathematics: Ability to compute, analyze, and interpret numerical data for reporting purposes.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, climb or balance and stoop, kneel, crouch, crawl, reach overhead, and climb stairs throughout the Parts warehouse and stand for extended periods of time. The employee must frequently lift and/or move up to 50 pounds and occasionally help left and/or move more than 100 pounds. Specific vision abilities are required. Employee is required to drive a motor vehicle for extended periods of time and travel frequently from the office to customer sites.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, high and precarious places, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The noise level is moderate.

Common Expectations of Performance for all Employees

The following includes common expectations for all employees of the Company. The evaluation of job performance will be based on these common expectations as well as the position-specific responsibilities described above.

Communications, Teamwork, and Feedback to Others

• Contribute to a work environment that is based on trust and respect.
• Have discussions on a regular basis with their manager to discuss opportunities to best achieve individual performance objectives and departmental goals.
• Suggest ways to improve the efficiency of conducting their job duties.
• Promote continuous improvement and change to support company growth.
• Mentor others unselfishly.
• Give credit where it's due.

Company Loyal Policies and Work Ethic

• Adhere to the policies contained in the Employee Handbook.
• Adhere to the Company's Employee Conduct Policy.
• Support management decisions toward meeting company goals.
• Be open and receptive to new ideas, regardless of their origin.
• Make prudent decisions, which are based on the best interest of the Company and its long-term future.

We are an Equal Opportunity Employer

Dobbs Truck Group operates 23 commercial truck dealerships through two operating companies Dobbs Peterbilt and Western Truck Center.

Dobbs Peterbilt and Western Truck Center are equal opportunity employers that values a broad diversity of talent, knowledge, experience, and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. Dobbs Peterbilt and Western Truck Parts do not discriminate in hiring or employment on the basis of race, color, religious creed, national origin, sex, ancestry, pregnancy, genetic information, gender identity, sexual orientation, or marital status; or on the basis of age against persons whose age is 40 and over, or on the basis of physical or mental disability; or to disabled veterans or to Vietnam veterans.

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