Cross Service Specialist

Cross-Service Specialist

Corpay is currently looking to hire a Cross-Service Specialist within our ALE Solutions division. This position falls under our Lodging line of business and is located in St. Charles, IL.

In this role, you will support multiple business units by coordinating hotel reservations, billing activities, transportation arrangements, and other operational functions. You will be responsible for learning and utilizing multiple reservation and billing systems while providing exceptional customer support during both normal operations and catastrophic events. This role requires strong attention to detail, the ability to work in a fast-paced environment, and a commitment to delivering outstanding service to clients and travelers.

You will report directly to Operations Leadership and regularly collaborate with Reservations, Billing, Customer Service, Hotel Relations, and Operations teams.

Role Responsibilities

• Coordinating hotel accommodations for flight crews, distressed passengers, insurance adjusters, insurance policyholders, and workforce travelers
• Managing reservations across multiple booking channels and systems while ensuring reservation accuracy and consistency
• Utilizing customer service tools and technology to processing, tracking, and reporting reservation activity
• Updating and maintaining reservation, hotel, billing, and operational databases
• Creating and maintaining methods of payment for hotel reservations
• Contacting hotels to collecting folios and auditing folios for billing accuracy
• Supporting catastrophe response efforts and irregular operations by arranging lodging and transportation under time-sensitive conditions
• Assisting with administrative projects and operational initiatives as assigned
• Participating in an on-call rotation and supporting overtime requirements based on business needs
• Collaborating with cross-functional teams to resolving customer and operational issues efficiently
• Performing additional duties as assigned by leadership

Qualifications & Skills

• Minimum of 2 years of customer service experience required
• Minimum of 2 years of experience in centralized operations, call center environments, or similar operational support functions preferred
• Bachelor's degree or equivalent experience preferred
• Demonstrated ability to learn and navigate multiple PC-based and web-based applications
• Strong written and verbal communication skills with the ability to interact with various audiences
• Excellent attention to detail, organization, and accuracy
• Strong problem-solving and critical-thinking skills with the ability to identify root causes and implement solutions
• Demonstrated ability to work effectively in a team environment
• Proficiency with Microsoft Office applications, particularly Outlook
• Ability to work in a fast-paced, changing environment
• Ability to identify, communicate, and resolve issues effectively
• Demonstrated initiative, accountability, persistence, and ownership
• Flexibility to work extended hours and participate in on-call rotations as required

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes
• Monthly employee appreciation and wellness events
• Career growth opportunities within a rapidly growing organization

The expected salary range for this position is $19-21, based on the candidate's work location. This range reflects a good faith estimate of the expected compensation for this role at the time of posting. The final offer will be determined based on job-related factors including skills, experience, qualifications, and applicable market conditions. Compensation may vary based on geographic location and will be confirmed during the hiring process. Additional compensation and benefits, including incentive programs, health coverage, retirement plans, paid time off, and other benefits (where applicable), may also be provided.

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.