Customer Service Account Manager

Job Description

Job Description

Key Responsibilities:

Be the Voice of the Customer

• Serve as the primary point of contact for assigned accounts—building trust through consistent phone and email communication

• Act as a customer advocate internally and an advocate externally

• Investigate and resolve customer issues related to pricing, delivery, returns, and credits with professionalism and urgency

Own and Grow Accounts

• Manage and expand existing customer relationships while identifying new sales opportunities

• Deliver quotes, sales terms, and delivery timelines with accuracy and confidence

• Maintain detailed records of customer interactions, opportunities, and order activity

Drive Inside Sales Growth

• Develop new business through prospecting, lead qualification, and closing

• Research and pursue leads from digital campaigns, trade shows, referrals, and industry sources

• Track quoting activity, follow up on open quotes, and close sales opportunities

• Identify opportunities to expand business within current accounts

Collaborate for Success

• Work closely with engineering, scheduling, and production teams to ensure customer requirements are met

• Interpret customer requirements, including technical documentation and blueprints

• Visit customers as needed to strengthen relationships and deepen understanding of their needs

Qualifications:

• 3–5+ years of experience in inside sales, account management, or customer service within a manufacturing or job shop environment

• Strong phone presence and written communication skills—you’re comfortable talking to customers all day

• Excellent organization, multitasking, and follow through skills

• Experience working in an ERP system (Global Shop ERP experience is a plus!)

• Ability to read blueprints and understand technical requirements (highly desired)

• Comfortable making cold calls and handling rejection with persistence and positivity

• Proficient in Microsoft Office

• Self starter mindset with the ability to work independently and as part of a team

Schedule:

• Minimum of 45/hr. per week: Monday through Friday, 7:00am – 4pm. (Hours can flex if needed-Employee can come in earlier and start at 6am)

As one of the top local staffing agencies in Southeastern Wisconsin and Northeastern Illinois, Halpin Staffing Services helps companies find great people and job seekers find great jobs.

Company Description

As one of the top local staffing agencies in Southeastern Wisconsin and Northeastern Illinois, Halpin Staffing Services helps companies find great people and job seekers find great jobs.