Case Manager

Case Manager

The Case Manager serves as a primary point of contact for clients enrolled in our food delivery programs. In this role, you will conduct outbound and inbound calls to screen, assess, and schedule food deliveries for clients in need. You will work within a HIPAA-regulated environment where accuracy, confidentiality, and integrity are essential — all actions are logged and subject to audit. This role requires strong bilingual communication skills in both English and Spanish, with a preference for Spanish-dominant candidates who are also proficient in English.

Key responsibilities include:

• Contacting clients by phone to conduct screenings and assess eligibility for food delivery services based on pre-existing screening criteria.
• Reviewing and evaluating client screening documents to confirm eligibility and ensure all required information is complete and accurate.
• Scheduling food deliveries across multiple program formats, coordinating with clients to confirm availability and delivery preferences.
• Accurately entering and maintaining scheduling and tracking information in Microsoft Excel spreadsheets.
• Navigating and operating an internal web portal to record client interactions, make program selections, and leave detailed case notes in a clear and timely manner.
• Maintaining strict confidentiality and adhering to all HIPAA regulations governing client information; all actions may be subject to future audit.
• Communicating professionally and compassionately with clients in both English and Spanish to ensure clear understanding of program benefits and next steps.
• Flagging any discrepancies or eligibility concerns to a supervisor for review.
• Performing other duties as assigned.

Qualifications include:

• Bilingual in English and Spanish; Spanish-language proficiency strongly preferred.
• Prior experience in a call center, case management, social services, or client-facing administrative role preferred.
• Ability to conduct structured phone screenings and document findings accurately.
• Comfortable reviewing eligibility documents and applying program criteria consistently.
• Proficiency in Microsoft Excel at a basic level (data entry, tracking, scheduling).
• Ability to navigate web-based portals, enter data, and leave clear and accurate case notes.
• Strong attention to detail and commitment to accuracy — errors in this role have real impact on client services and program compliance.
• High level of integrity and professionalism; understanding that all actions within program systems are logged and auditable.
• Excellent verbal and written communication skills in both English and Spanish.
• Strong organizational and time management skills with the ability to manage a high volume of client contacts.

What we offer:

• Competitive hourly compensation - $20-$22/hour
• Benefits
• A mission-driven, inclusive workplace with growth opportunities.

Equal Employment Opportunity: Kommissary does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Kommissary is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact us at View email address on click.appcast.io.

E-Verify Notice: This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.