Supervisory Program Manager (Assistant Director)

Summary

This position is located in a Passport Agency or Center Directorate of Passport Services Bureau of ConsularAffairs Department of State. The Directorate of Passport Services and its passport agencies/centers areresponsible for providing the American public with the millions of passports applied for each year.

Duties

• Assists the Agency Director in all phases of the planning and direction of agency/center programs and operations as well as contributing to the development and implementation of nationwide policy and procedural guidance.
• Serves as an authoritative source for decisions and guidance and actively participates in nationwide strategic program planning for the management of all passport agencies/centers.
• Exercises the full range of supervisory responsibilities and authorities as delegated by the Agency Director to ensure that thework of the agency/center is accomplished in a timely efficient and effective manner.
• Evaluates administrative regulations procedures and policy directives to determine applicability throughout the passport agency/center and actively participates in developing recommending negotiating and implementing policies and procedures.

Requirements

Conditions of employment

• Incumbent will be subject to random drug testing.
• U.S. Citizenship is required.
• Must be able to obtain and maintain a Top Secret security clearance.

Qualifications

Applicants must meet all the required qualification requirements described below by the closing date of this announcement.

NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements by the closing date of this announcement.

Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions per 5CFR 300 Subpart F.

Applicants must have 1 year of specialized experience equivalent to the GS-13 level in the Federal service which provided the applicant with the particular knowledge skills and abilities to perform the duties of the position.

Qualifying specialized experience must demonstrate the following:

• Experience developing new or modified administrative programs policies regulations goals or objectives;
• Experience advising on administrative laws policies regulations and precedents applicable to the administration of key programs; and
• Experience planning directing and coordinating program activities related to passport adjudication processing anti-fraud and acceptance function

There is no substitute of education for specialized experience for the GS-14 position.

In addition applicants experience must also demonstrate that the candidate possesses the following qualities:

• Ability to assign review and supervise the work of others;
• Objectivity and fairness in judging people on their ability and situations on the facts and circumstances;
• Ability to adjust to change work pressures or difficult situations without undue stress;
• Willingness to consider new ideas or divergent points of view; and
• Capacity to see the job through.

Education

Education requirements do not apply to this vacancy announcement.

Additional information

• To request a reasonable accommodation foradditionaltime on thetimed sections of theassessment pleasesubmityour request using the Request a Reasonable Accommodation button within theAssessment Application.

  Forall otherreasonable accommodationsat the U.S. Department of State please contact the Office of Accessibility and Accommodations(OAA)at .

  OAAis responsible forreviewing andadjudicatingreasonable accommodation(RA)requests for the Assessment Battery being usedfor this following applies to all RA requests:

  • RA requestscoveradditionaltime on timed sections only.

  • Applicantssubmittinga RA request MUST attach supporting medical documentation signed by a licensed treatingmedical provider. The documentation should describe the nature severity and expected duration of the conditionidentifythe relevant medical condition or diagnosis and explain the basis for the requested extension. RA requests that do notcontainsupporting medical documentation attachmentsatthetime ofinitialrequest may be subject to further review.

  • Note:the following documents do not on their own qualify for automatic approval oftheRA request:Schedule A letters VA benefits lettersorSSA letters.

  • Applicants MUSTsubmittheir application before the vacancy closes even if pending anaccommodationdecision.

  • Applicants are encouraged to carefully follow instructions related to medical documentation provided in the vacancy announcement prior to beginning the RA process.

  • Applicants will have 48 hours after their RA request isadjudicatedto complete the assessment generated after the allottedtimeframewill not be admissible and the applicant will not be considered further for the vacancy.

  • If a different type of RA is needed please contact OAA directly at .

• If eligible situational telework agreements may be permitted with supervisory approval.
• Multiple positions may be filled from this announcement. If eligible applicants to this announcement may be referred to other similar positions in other Bureaus/Offices in the Department for up to 240 days and may require a higher or lower security clearance. Telework eligibility and security clearance requirements may vary for such similar positions.
• Agency & Interagency Career Transition Assistance Program (CTAP & ICTAP):View OPMs CTAP & ICTAP eligibilitywebsite for more information. You must be rated in the Well-Qualified category and submit supporting documents under the required documents section of this announcement to receive selection priority be considered Well-Qualified applicants must: score an85 or above meet Minimum Qualifications and demonstrateproficiencyin some but notall major aspects of the position.
• Applicants may choose up to three locations for which they may be considered.
• Applicants who select San Juan Puerto Rico as one of their preferred duty location must meet the Spanish-language requirement for the position. Applicants must be able to communicate effectively in Spanish as required by the position.

Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

Required Experience:

Director