General Manager

General Manager Opportunity at Gravity Haus

Gravity Haus is seeking an experienced, dynamic, and highly motivated General Manager to oversee the overall operation and presence of our hotel. This individual will lead a dedicated team in delivering exceptional guest experiences, driving operational excellence, and achieving financial goals while embodying the core values and adventurous spirit of the Gravity Haus brand.

Key Responsibilities

• Operational Leadership: Manage day-to-day hotel operations, including front office, housekeeping, maintenance, food and beverage, and spa or wellness services. Ensure seamless guest experiences while maintaining high standards of service and operational efficiency.
• Financial Oversight: Monitor and achieve revenue targets, control costs, and prepare detailed financial reports. Develop and execute budgets, forecasts, and strategic initiatives to optimize profitability.
• Team Management: Recruit, train, and mentor hotel staff to create a cohesive, motivated team. Foster a culture of accountability, continuous improvement, and exceptional service delivery.
• Guest Services: Champion customer service excellence by implementing service standards, handling guest complaints promptly and professionally, and ensuring high levels of guest satisfaction and loyalty.
• Sales and Marketing: Collaborate with marketing and sales teams to promote the property, attract business, and grow local membership. Drive sales of additional amenities, services, and local event offerings.
• Membership & Community Engagement: Represent Gravity Haus within the local community by building relationships with businesses, local government, and industry leaders. Actively promote the hotel as a hub for community engagement and events. Own the performance of the property's membership base, including member experience, engagement, retention, and growth, as a critical driver of overall business success.
• Event Oversight: Oversee the planning and execution of engaging community gatherings and events, ensuring they align with the Gravity Haus ethos and appeal to members, guests, and locals.
• Facility Maintenance: Ensure the property is well-maintained, safe, and compliant with all regulations. Oversee capital improvement projects and maintain property standards aligned with brand expectations.
• Key Performance Indicators (KPIs): Meet or exceed targets in local membership growth and retention, event quality and participation, operational efficiency, and employee, guest, and member satisfaction.

What We're Looking For

• Proven experience as a General Manager or senior hotel leader with a strong track record in hospitality operations (7+ years preferred).
• Demonstrated success in fast-paced, boutique, lifestyle, or experiential hotel environments; wellness or F&B experience a plus.
• Strong financial acumen, including budget management, forecasting, labor planning, and cost control.
• Exceptional leadership, team-building, and talent development skills, with the ability to train, mentor, and retain high-performing teams.
• Excellent communication and interpersonal skills; able to inspire confidence, collaboration, and engagement across departments.
• Highly organized, solutions-oriented, and comfortable managing multiple priorities while maintaining high-quality execution.
• Experience with sales and marketing strategies to drive revenue, brand visibility, and guest loyalty.
• Proficiency with property management systems (PMS), hotel technology platforms, and MS Office/Google Suite.
• Passion for outdoor recreation, sustainability, wellness, and delivering meaningful guest experiences aligned with the Gravity Haus brand.
• Flexible schedule availability, including evenings, weekends, and holidays based on business needs.
• Professional, polished, and entrepreneurial mindset with a drive to innovate and continuously improve.
• Bachelor's degree preferred; equivalent work experience considered.

Physical Requirements

• Ability to stand and work on feet for extended periods.
• Ability to lift and carry up to 40 lbs.
• Flexibility to work varied shifts, including nights, weekends, and holidays.

About Gravity Haus

Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living.

At the heart of everything we do are our core values, which guide our culture, service, and growth:

• Keep Growing
• Bring Others Along
• Create Powerful Moments
• Be "All-In" + Go the Distance
• Make it Better than You Found It

We're looking for team members who share these values and want to make a meaningful impact in both their work and community.

What We Can Offer You

When you join Gravity Haus, you're not just taking a job — you're stepping into a community with benefits, perks, and opportunities to grow. Full-time team members enjoy health insurance, a 401(k) with company match, and an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part-time team member benefits vary.