Customer Service and Administrative Support

Job Description

Job Description

About Us

Title Financial Specialty Services (TFSS) in Blackfoot, ID , is part of Title Financial Corporation (TFC), a family-owned organization that has provided trusted real estate and financial services since 1905. We are committed to delivering exceptional customer service while fostering a culture where Everyone Counts, We Do the Right Thing, We Take the Smart Risk, Attitude is Everything, and Everyone Has the Opportunity to Make a Difference.  

Join Our Team

Are you highly organized, detail-oriented, and passionate about helping people? We're looking for a customer-focused professional to join our team in a Customer Service & Administrative Support role.

As a Long-Term Escrow Assistant, you'll play a key role in supporting customers, managing documentation, coordinating communications, and helping ensure the smooth administration of long-term escrow transactions. This position offers the opportunity to build valuable administrative, customer service, and financial services experience while working with a collaborative team dedicated to delivering exceptional service.

⭐ Why You'll Love Working Here

• Family-owned company with a long history of employee longevity
• Supportive team culture and meaningful career development opportunities
• Opportunity to learn a specialized area of the escrow industry
• Fast-paced work that combines customer service, organization, and problem-solving
• Meaningful work that supports important real estate and financial transactions
• A team environment where your contributions make a difference
• Ongoing opportunities to learn and grow professionally 

Key Responsibilities

• Assist customers with inquiries by phone, email, and in person.
• Support the Long-Term Escrow Officer with escrow transactions, correspondence, and customer communications.
• Prepare and review payoff statements and related documentation.
• Audit new escrow files to ensure all required documentation and instructions have been received.
• Enter and maintain accurate information within company software systems.
• Manage filing, mail, document preparation, and general administrative tasks.
• Communicate professionally with lenders, realtors, attorneys, CPAs, title companies, buyers, sellers, and internal team members.
• Complete work accurately and efficiently while meeting established deadlines.
• Support company goals, culture, and core values while adhering to company policies and procedures. 

What We're Looking For

• Strong customer service skills and a professional, positive attitude
• Excellent verbal and written communication skills
• Exceptional attention to detail and organizational skills
• Ability to prioritize multiple tasks and meet deadlines
• Strong problem-solving and analytical abilities
• Ability to work effectively in a fast-paced environment
• Proficiency with Microsoft Office and general computer applications
• Ability to learn new software systems quickly
• Strong interpersonal skills and a commitment to providing outstanding customer service
• Ability to handle sensitive information with professionalism and discretion

Requirements

• Must be at least 18 years old
• High school diploma or equivalent required
• Minimum of 2 years of customer service experience involving frequent customer interaction
• Previous experience in title and escrow, banking, financial services, or an office environment preferred
• Valid driver's license and ability to pass an MVR and background check
• Ability to sit at a desk and work on a computer for extended periods
• Ability to lift up to 25 pounds occasionally
• Ability to travel occasionally for training purposes 

Benefits

We offer a competitive and comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Basic life insurance and short-term disability
• 401(k) with competitive discretionary match
• Early paycheck access
• Discount on closing fees
• Company-provided telehealth and wellness program
• Pet insurance and other voluntary plans, including accident and hospital coverage
• 24 hours of FTO on your first paycheck
• Additional accrual for 3 weeks of annual FTO
• 11 paid holidays, Volunteer Time Off, Parent Leave, Grandparent Leave, and more 

Equal Opportunity Employer

Title Financial Corporation and its affiliated companies are equal opportunity employers. Reasonable accommodation is available. Offers of employment are contingent upon passing a background check and MVR.