Service & Route Coordinator

Service/Route CoordinatorJoin Culligan by WaterCo as a Service/Route Coordinator! Are you an organized, customer-focused professional who thrives in a fast-paced environment? Do you enjoy problem solving and optimizing processes to improve efficiency? If so, Culligan by WaterCo is looking for a Service/Route Coordinator to join our team! At Culligan, we are passionate about providing top-quality water solutions to homes and businesses. As a member of our team, you will play a critical role in ensuring smooth operations, enhancing customer experiences, and supporting our field technicians.Pay: $20-24/hourWhy Join Culligan? Employees of Culligan receive a competitive benefits package and exclusive privileges, effective immediately, including: Medical, Dental and Vision insurance 401(K) Match Exclusive Culligan Product Discounts Paid Time Off (PTO) Tuition Reimbursement Life InsuranceWhat You'll Do:Manage inbound and outbound customer calls, addressing inquiries and scheduling service appointmentsProvide in-person customer support and assist with service-related questionsOptimize service schedules and assign routes to ensure efficiency for field techniciansSet up and maintain customer accountsTrack service completion and collaborate with field teams to resolve scheduling conflictsProcess invoices, work orders, and discounts to ensure accuracy and complianceSupport field teams with real-time coordination and communicationMonitor daily call volumes and propose process improvementsWhat We're Looking for:1+ years of customer service experience, route coordination or operations (preferred)High school diploma or GED, associate or bachelor's degree in business, Operations or related field (preferred)Proficiency in Microsoft Word and Excel and experience with IFS, Salesforce or similar systemsStrong communication and organizational skillsProven ability to problem-solve, prioritize tasks and adapt in a dynamic environmentEqual Opportunity Statement: Decisions and criteria governing the employment relationship with all employees at Culligan by WaterCo are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.