Operations Administrative Coordinator

Operations Administrative Coordinator

Corporate Headquarters - Lancaster, PA 17601

Overview

Job Shift Mon-Fri 7:00am to 3:30pm

Description

The position is available as an Operations Administrative Coordinator for our Lancaster warehouse. The Operations Administrative Coordinator serves as a key support resource for Operations and Client Services. This role applies strong critical thinking and problem-solving skills to ensure smooth order flow, accurate documentation, and timely client service support. Responsibilities include monitoring WMS progress, triaging issues, assisting with client service tasks, and providing hands-on operational support when needed.

Hours for the position: First shift Monday through Friday 7:00am to 3:30pm. Overtime will be required based on business need.

Job Responsibilities

Order & Workflow Administration

• Print, collate, and distribute orders; monitor completion through WMS checks.
• Troubleshoot and resolve order issues; escalate complex problems appropriately.
• Maintain printer workflows and troubleshoot basic device issues.

Client Service Support

• Print special project labels and assist in communication between client services and Ops.
• Scan and send BOL's to the corresponding client service managers.

Documentation & Billing

• Manifest and invoice orders accurately and on time in the WM system.

Operational Flex

• Assist with picking, packing, kitting, returns, and shipping during capacity gaps.
• Identify process improvements and contribute to SOP updates.

Communication

• Maintain clear communication with Operations, Client Services, and IT/WMS support.
• Present options and data for decision-making when issues arise.

Receiving

• Scheduling all inbound shipments for the facility.
• Responsible for checking drivers in/out and assigning dock doors.

Qualifications

Education & Experience

• High School Diploma or GED required; Associate degree preferred.
• 24 years in operations or client services administration (3PL or eCommerce preferred).
• Experience with WMS and Microsoft Excel strongly preferred.

Skills

• Critical thinking and problem-solving.
• Strong organizational and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong written communication skills.

Technical

• Proficiency in Microsoft 365 and WMS systems.
• Familiarity with printing workflows and basic troubleshooting.

About Jay Group:

Jay Group is an industry-leading provider of warehouse inventory management, ecommerce fulfillment, transportation, and specialty packaging services. For over 55 years, some of the world's most trusted and well-known brands have relied on Jay Group to ensure their product is delivered accurately and on time. Jay Group manages the back-end details of parcel and B2B fulfillment so that clients can focus on growing their brands and businesses.

Benefits

• 401K with company discretionary match
• Bus Discount Program
• Dental Insurance
• Employee Assistance Program
• Health Insurance
• Life Insurance
• Long Term Disability insurance
• Paid Holiday Hours
• Paid Time-Off
• Plum Benefits
• Short Term Disability Insurance
• Vision Insurance
• Weekly Pay

Team Member Expectations

• Uphold Jay Group Core Values
• Make it Possible: We happily and skillfully remove barriers to success for our clients and our employees.
• Drive to Innovate: We have a relentless drive to innovate, simplify and continually improve.
• We Win Together: We recognize that our success depends on our collective genius and that we succeed when our clients succeed.
• Built on Trust: We live our legacy of being open, honest, ethical, and genuine.
• Have a proactive and self-motivated work style. Enjoy working independently with strong attention to detail.
• Must be willing to submit a background check.
• Ability to work legally in the United States

Equal Employment Opportunity Employer

Join our team!