Maintenance Engineer

Maintenance Engineer

Choice Hotels International, Inc is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice ® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice ® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges ® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks.

The role of the Maintenance Engineer is to maintain the hotel's customer and heart of house areas in accordance with brand standards by performing preventative maintenance and repairs as necessary.

Hourly Wage: $22.00 to $24.42

Benefits When You Make It Your Choice :

• Employee discounts on thousands of hotels
• Enjoy a complimentary meal in the associate cafeteria during your shift
• Free Parking
• Paid Sick Time (MN Earned Sick and Safe Time)

Hourly (Full Time):

1st of the month following 30 days of service:

• Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, and so much more!
• 401(k) Retirement Plan
• Employee Assistance Program

90 Days:

• Paid Vacation Time
• 8 Paid Holidays
• Paid Bereavement

1 Year:

• Paid Floating Holidays

Key Responsibilities

• Responds to both customer and hotel staff reports of non-functioning equipment immediately
• Maintains problem log book to record the equipment in need of repair and prioritizes efforts accordingly.
• Reports any hazards or injuries in the department or hotel and takes immediate action to correct.
• Maintains rooms in operating condition by performing repairs as needed
• Acts as a back-up shuttle driver to help shuttle guests to airport and surrounding companies (This will require a valid driver's license and ability to get a health card)

Understands the Room Preventative Maintenance Program (R.P.M.)

• Can manage full building systems during the shift
• Prepares preventative maintenance cart for use each day
• Replaces or repairs all appliances and damaged bathroom fixtures; executes general plumbing as needed
• Maintains overall appearance of rooms; replaces broken mirrors, hangs fixtures, does touch-up painting, etc.
• Repairs and maintains room's heating/ventilating/air conditioning systems

Performs preventative maintenance throughout the hotel

• Maintains the condition of hotel lobbies and restaurants
• Repairs furniture, carpet, marble, tile windows, mirrors and decorations as necessary
• Maintains operating equipment in working condition by performing routine equipment checks and repairs
• Attends schools or seminars to remain current on proper techniques

Creates 100% guest satisfaction by providing Yes I Can! genuine hospitality and by exceeding guest expectations

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
• Performs other duties as required to provide Yes I Can! genuine hospitality

Requirement/Skills

• Ideal candidate will have a minimum of 2 to 3 years of general facility maintenance experience, preferably within the hospitality industry
• Must have a valid driver's license and be able to successfully pass a driving record check
• Strong verbal, written and interpersonal skills
• Works well independently or as part of a team
• Strong attention to detail
• Commitment to exceptional guest service
• Ability to maintain a positive and professional attitude when handling all situations
• Adhere to the policies and procedures of the hotel
• Ability to work a flexible schedule including holidays and weekends
• Working knowledge of computer and math skills.
• Experience in pool maintenance, HVAC units, plumbing, and electrical work is also a benefit
• Certifications for HVAC CPO preferred.

Physical Demands

• Occasional lifting of up to 100 pounds
• Ability to stand for long periods of time
• Ability to hear with 100% accuracy with correction
• Ability to stand and exert well paced mobility for an eight (8) hour shift
• Ability to lift, pull, push up to 100 pounds on an ongoing basis
• Must be able to squat, bend, kneel and twist on an ongoing basis

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.

This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an "at-will" relationship and may be terminated by either party at any time, with or without notice.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, national origin, gender, sexual orientation, gender identity or express, disability veteran status, genetic information, or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.