Clinical Service Representative II (Hybrid) - Department of Medicine - Medical Records

Position Summary Position is responsible for providing clinical office support which includes greeting and registering patients, scheduling appointments, verifying insurance benefits and referrals, and collecting co-payments. Scheduled Hours 40 hours per week. Primary Duties & Responsibilities Greet patients and assist with form completion; verify accuracy of patient's insurance and demographic information; provide HIPAA, arbitration, and consent-to-treat forms. Collect co‑pays for services; verify and balance receipts and payments. Review schedule for new patients and update when necessary. Call patients with appointment time reminder, obtain insurance information and referral forms. Prepare, distribute, and collect fee tickets; review fee tickets for completeness; reconcile fee tickets with daily schedule. Schedule return patient appointments and patient testing; validate patient's parking. May prepare patients' charts for daily appointments. Assist patients with insurance questions regarding the billing process. Assist staff with sending out reminder cards and other related scheduling duties. Working Conditions Normal office environment. Exposure to blood-borne pathogens. Requires protective devices. Patient care setting. Direct patient care setting. Physical Effort Typically sitting at desk or table. Typically standing or walking. Typically bending, crouching, stooping. Occasional lifting (25 lbs. or less). Equipment Office equipment. Clinical/diagnostic equipment. Education & Required Qualifications High school diploma or equivalent, or combination of education and/or experience. Certifications / Professional Licenses Basic Life Support – American Heart Association; Basic Life Support – American Red Cross. Basic Life Support certification (online BLS certifications without a skills assessment component are not sufficient to meet the BLS requirements). Work Experience Medical Office Setting (2 Years). Skills Communication Computer Literacy Insurance Interpersonal Relationships Medical Terminology Driver's License A driver's license is not required for this position. Grade & Salary Range Grade: C06-H. Salary Range: $17.34 – $25.40 per hour. Benefits Statement Personal Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U-Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: EEO Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. #J-18808-Ljbffr Washington University in St. Louis