Customer Service Automotive Technical Specialist ( Hybrid )

Are you passionate about European cars and love solving technical challenges? FCP Euro is looking for Customer Service Automotive Technical Specialists to join our team in Mesa, AZ, and be the go-to experts for our customers!

In this role, you'll be more than just support; you'll be a trusted advisor, helping enthusiasts and professionals navigate their automotive needs with confidence. Your in-depth automotive knowledge, problem-solving skills, and commitment to top-tier service will empower customers to make informed decisions while building trust and lasting loyalty.

If you thrive on technical problem-solving, enjoy helping others, and want to be part of a fast-paced, car-loving team, we’d love to have you on board.

FCP Euro is the trusted home and online destination for European car owners and professionals. Family-owned since 1986, our mission is to make European vehicle ownership more enjoyable and enduring by delivering the highest quality parts, knowledge, and support people can rely on. At FCP Euro, we exist to empower owners and professionals with the confidence and support to care for their European cars properly. That commitment has made us more than a retailer, but a long-term partner for those who value quality, expertise, and trust throughout the life of their vehicle. 

Responsibilities and Duties

Guide customers with confidence – Provide expert pre-purchase support via phone, chat, and email, ensuring customers get the right parts for their repairs. 

Solve real-world automotive challenges – Troubleshoot post-purchase issues, from error orders to job-specific part replacements.

Be the expert others rely on – Support customer service team members by handling advanced technical escalations.

Keep things running smoothly – Accurately document customer interactions, resolve cases efficiently, and maintain workflow adherence.

Make a bigger impact – Identify recurring issues, collaborate with internal teams, and help improve products and processes.

Shape the future of European car parts – Work with technical content and product teams to enhance fitment accuracy and descriptions.

Share your knowledge – Contribute to internal knowledge bases and document common technical solutions.

Stay ahead of the curve – Keep up with the latest European vehicle technologies and industry advancements.

Qualifications and Skills

• Qualified candidates will have a passion for European cars, including ownership experience and/or European car community engagement. Candidates will also have hands-on experience in car repair and be able to demonstrate a working knowledge of car parts and car repair.

• 1+ years of experience in a Customer Service role or a technical support role within an automotive company or parts retailer, with the ability to clearly and professionally explain complex technical concepts via phone, chat, and email, is required.

• Proficiency in computer use and comfort with technology and digital tools in a professional office setting are required.

• Strong multitasking abilities and capable of handling multiple customer inquiries in a fast-paced environment.

• Exceptional written and verbal communication skills, ensuring clarity and professionalism in all interactions.

• Formal education in automotive technology and/or Automotive certifications from programs such as ASE (Automotive Service Excellence) or manufacturer-specific training (e.g., BMW, Audi, Mercedes-Benz), is a plus. 

• Ability to attend on-site orientation in Mesa, AZ, for the first 30-45 days of training 

Compensation

• $26/hr to $32/hr depending on experience

• Quarterly bonus opportunity of up to $900

Benefits and Perks

• Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees. Company HSA contribution.

• 120 hours of PTO (Paid Time Off), 40 hours of Paid Sick Time plus Company Holidays

• 401k with Company deposit and match.

• Discounted prices on our catalog of European car parts!

The start date for this position is December 7th. 

After a 6-week on-site onboarding, Monday-Friday from 9 AM - 6 PM MST at our Mesa, Arizona facility, we have a few positions available in each of the following shifts:

• 9am - 6pm Monday - Friday (Off Sat/Sun)

• 9am - 6pm (Off Tue/Sat) - Saturday is always 6am - 3pm

• 9am - 6pm (Off Tue/Sun) - Saturday is always 6am - 3pm

• 7am - 4pm Monday - Friday (Off Saturday/Sunday)

• 7am - 4pm (Off Tue/Sunday) - Saturday is always 6am - 3pm

• 7am - 4pm (Off Thu/Friday) - Saturday is always 6am - 3pm

All schedules are listed exclusively in MST and will adjust accordingly with Daylight Saving Time

The role is remote-eligible upon successful completion of training and based on adherence to performance standards. We ask team members to come to the office for quarterly company meetings and other in-person working sessions.

Employment Type: Full Time
Salary: $26 - $32 Hourly
Bonus/Commission: Yes