Resident Driver / Transportation Coordinator - Senior Living

Job Description

Job Description

Lead Resident Driver / Transportation Coordinator
Status: Full-time
Location: Ovation Heartwood Preserve; 470 Maxwell Plaza; Omaha, NE 68154

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We are seeking a Lead Driver who combines excellent driving skills with strong transportation coordination abilities. In addition to transporting residents safely, this role will assist with scheduling drivers, coordinating resident transportation requests, assigning routes, and ensuring daily transportation needs are met efficiently. The ideal candidate is organized, communicates well, and can adapt to changing schedules while providing exceptional service to our residents. Transportation coordination and scheduling experience is strongly preferred.

Responsibilities:

• Coordinate daily transportation schedules to ensure timely and efficient resident appointments, outings, and community transportation needs.
• Assist with scheduling and assigning driving routes based on resident needs, driver availability, and vehicle capacity.
• Monitor daily transportation operations and proactively adjust schedules to accommodate changes or urgent requests.
• Maintains defensive driving
• Provides communication link between residents and staff.
• Assists passengers in and out of vehicle, operates ramps, lifts and securement devices as needed
• Reads and interprets maps and driving directions to plan the most efficient route service for residents
• Presents safety briefing to passengers prior to each trip departure
• Keeps assigned vehicle(s) clean inside and outside
• Maintains accurate, up-to-date records on trip sheets, vehicle maintenance, fuel purchases, incident reports, accident reports, vehicle condition reports and other records that are requested from management
• Performs minor maintenance tasks on assigned vehicle(s) as required
• Fuels the assigned vehicle(s).
• Coordinates the schedule for major or periodic vehicle maintenance with management and staff to minimize service interruptions.
• Responds immediately to accident or medical emergencies by notifying emergency response providers, and rendering First Aide until emergency personnel arrive
• Serves as a positive role model while providing transportation service.
• Participate in Community surveys (inspections) made by authorized government agencies as necessary or as may be directed
• All other duties as assigned.

Qualifications:

• High School Diploma or equivalent.
• Must be at least 25 years of age
• Must have a valid driver’s license in this state, with a clean driving record.
• Knowledge and experience caring for and interacting with residents of this nature. Previous experience as a Certified Nursing Assistant a plus
• Must present a professional appearance and reputation to represent Avamere and this facility.
• Maintain confidentiality of all resident care information in accordance with HIPAA guidelines.
• Create and uphold an atmosphere of warmth, patience, enthusiasm, and a calm and cheerful environment.
• Must possess an active CPR/BLS Certification and always maintain certification during employment.
• Experience coordinating driver schedules or transportation services.
• Strong organizational and scheduling skills.
• Ability to prioritize multiple transportation requests and adjust schedules as needs change.
• Experience leading or mentoring a team of drivers is preferred.
• Excellent communication and customer service skills.

Benefits:

At Ovation, we believe caring for others starts with caring for our own teams. Our benefits are designed to support your well-being, growth, and peace of mind—so you can focus on making a difference every day.

Employees are Benefits-eligible at 30+ hours/week. Coverage begins the 1st of the month following hire

• Medical, Dental & Vision Coverage – Regence medical plans (PPO & HDHP), Delta Dental (with orthodontia), and VSP vision
• Employee Assistance Program (EAP) – Free, confidential support for mental health, stress, family needs & work/life balance (Canopy)
• Paid Time Off (PTO) – Flexible PTO program combining vacation, sick, and holiday time
• Paid Holidays – Six recognized holidays, with premium pay for eligible hourly employees
• 401(k) Retirement Plan – Available after 90 days, with discretionary employer match
• Health Savings Account (HSA) – Employer contributes up to $600/year for HDHP participants
• Flexible Spending Accounts (FSA) – Medical, Limited, Dependent Care, and Commuter options
• Supplemental Insurance Options – Accident, Critical Illness, Hospital Indemnity, Life & Disability (Sun Life)
• Legal Insurance – Affordable access to legal support for common life needs
• Pet Insurance – Discounted plans through Wishbone
• Employee Discounts – Savings on travel, entertainment, electronics, fitness & more (Tickets at Work)

Ovation by Avamere is an Equal Opportunity Employer and participates in E-Verify