Operations Manager I

Operations ManagerThe Operations Manager works as a team leader to manage the supervisors, dock, street, and yard employees of a service center efficiently and effectively; maximize profitability and business growth; and provide superior customer service. This position works with Service Center Manager to meet all Service Center operations and sales goals.ResponsibilitiesWork with Service Center Manager to monitor terminal operations, and develop and grow profitable business.Make sales calls as operational support of sales team, as necessary.Ensure security, maintenance, and upkeep of terminal facility.Purchase office and dock supplies for the terminal.Hire, schedule, develop/discipline, motivate, counsel, and coach operations supervisors and touch labor staff Maintain relationships with outside vendors.Work with Regional Maintenance Superintendent to facilitate equipment maintenance and repairs.Communicate with touch labor, supervisory, and sales personnel to address issues and relay feedback, and provide operations information to Service Center Manager.Apply contractual labor rules to applicable employees, and maintain labor relations with input and support of Industrial Relations.Enforce operations specific company policies and procedures, and continuously apply the quality process.Address issues involving customer relations and/or other ABF Service Centers.Represent company at grievance, UCI, and WC hearings, as necessary.Maintain a positive attitude in a highly intense environment.Work in a team setting to accomplish department goals.Other duties and projects, as assigned.RequirementsEducation:Bachelor's Degree, preferredExperience:3 years Experience in supervising Inbound, Outbound, and City operations. Must be available to handle terminal issues 24/7.Computer Skills:Proficient in Microsoft Office Suite.Additional Requirements:Must be available to handle terminal issues 24/7.Competencies:Decision Making and Critical ThinkingInitiativeManaging Multiple PrioritiesMentoring OthersProcess ManagementService Center Operation and MaintenanceTransportation SafetyOther DetailsWork Hours:Generally, 8:00 am - 5:00 pm Monday through Friday with occasional irregular hours depending on workload.Travel Requirements:Minimal (0%-25%)Compensation:This is a salary position paid biweekly.Variable compensation is included.About UsABF Freight®, an ArcBest® company, is one of the nation's largest, most trusted less-than-truckload carriers. With over a century of experience, 240 service centers spanning North America, and an unwavering commitment to quality, safety and customer service, ABF offers best-in-class LTL transportation for companies of all sizes and industries. We're driven for excellence.