Student Financial Services Operations Coordinator

Student Financial Services Operations Coordinator This position provides direct front desk coverage for the Student Financial Services office and manages the office's daily workflows. This role is responsible for providing exceptional, student-centered customer service across multiple communication channels, including in-person walk-ins, phone calls, emails, and Microsoft Teams. In addition, this position ensures the accurate intake and processing of critical financial aid documentation and timely issuance of award letters. Essential Functions Provide direct front desk coverage, greet walk-in students and families, and resolve general financial aid inquiries. Responsible for the timely intake, review, and processing of financial aid documents. This includes accurate document tracking and timely follow-up. Responsible for timely preparation and mailing of financial aid award letters and packets. Responsible for ensuring student files are set up accurately and timely for SFS Advising staff. Knowledge of basic financial aid and student account information and the ability to clearly and accurately convey this information to students and families. Answer incoming phone calls, manage voicemail queues, and monitor/respond to all inquiries sent to the main SFS email inbox. Forward complex financial aid and student account inquiries to the appropriate SFS Advisor. Responsible for a timely response, within 48 hours, to all email and phone inquiries. Responsible for managing letter processes and data entry within the University's financial aid management system. Responsible for ordering, storing, and organizing office supplies. Responsible for the SFS department's purchase card process. Assists with the annual file archive process. Participates in required staff and professional meetings and attends various campus registration and orientation events. Assists in training and supervising work as needed for student employees. Performs other work-related duties as assigned. Education/Experience/Skills One to three years of experience working in a college financial aid office or customer service administrative environment, or a Bachelor's degree is preferred. Ability to communicate effectively, both verbally and through writing, with staff, students and prospective students using tact, courtesy, good judgment, and confidentiality. Demonstrates strong attention to detail and organizational skills. Must be organized and maintain a clean, professional, and secure front office work area. Ability to work independently and multi-task; is self-motivated and flexible; looks for ways to become more efficient; and can work well with interruptions. Possess strong interpersonal skills and the ability to maintain positive relationships and deal effectively and professionally with colleagues. Expertise in the use of office tools: personal computer, and software programs such as Windows, Excel, Word, PowerPoint, Teams, and Outlook. Demonstrate commitment to maintaining a safe work environment free of harassment, violence, and unlawful discrimination. Compensation Based on education and experience, the position has a hiring range of $19.50/hour to $20.68/hour plus excellent benefits. Lifestyle Standards Recognize, understand, and agree to live by the spiritual, moral, and ethical standards of Northwest University, as outlined in the Employee Manual. Application Procedure Please submit your resume, a letter of interest describing your qualifications, and a completed application form to the Human Resources office. Applications are available online or in the Human Resources Office of Northwest University. You may submit your package by mail or email. Northwest University does not discriminate on the basis of race, color, national origin, gender, age, or disability in admissions and access to, employment, or treatment in its programs or activities. Northwest University is an "At Will" employer. Northwest University