Automotive Glass Services & Accessories Advisor for Jerry Ulm CDJR

Automotive Glass Services & Accessories Advisor for Jerry Ulm CDJR

Job Category: Service Requisition Number: AUTOM003363

Posted: May 5, 2026

Full-Time

On-site

Tampa, FL 33607, USA

Job Details

Description

As the first point of contact for our customers, you will play a pivotal role in enhancing the guest experience by identifying vehicle needs and offering premium solutions. This is an uncapped, commission-only position designed for a self-motivated "hunter" who thrives in a fast-paced environment.

Key Responsibilities

• Customer Engagement: Proactively greet every guest on the service drive, ensuring a world-class first impression.
• Glass Claims Specialist: Identify damaged windshields and guide customers through the insurance claims process. Coordinate seamlessly with our scheduling department for in-house or mobile replacements.
• Personalization: Consult with owners to enhance their vehicles through our suite of premium accessories and services, including:
• Protection: PPF (Paint Protection Film), Ceramic Coatings, and Bed Liners.
• Customization: Lift Kits, Side Steps, and Bed Covers.
• Pipeline Management: Maintain a high level of follow-up to ensure sales targets and customer satisfaction goals are met.

Requirements

• Exceptional communication and interpersonal skills.
• A "customer-first" mentality with a talent for persuasive sales.
• Availability: Must be able to work weekends (peak volume days).
• Previous experience in automotive service or insurance claims is a plus, but not required for the right personality

Qualifications for Service Advisors/Writers

• 18 years or older
• Valid Driver's License
• Willingness and desire to work with technology (tablet, computer, cell phone)
• Excellent communication skills
• Excellent customer service skills
• Work on your feet (lot of walking back and forth)
• Ability to set and achieve targeted goals

*see hiring manager for details

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Morgan Auto Group