Host

Job Description

Job Description

Position Summary:

The Host / Hostess is responsible for creating a welcoming first impression for guests at Gallaghers Pizza. This position includes greeting customers, managing seating, answering phones, assisting with takeout orders, and helping maintain a clean and organized front-of-house area.

Essential Duties and Responsibilities:

• Greet all guests promptly and courteously upon arrival.
• Seat guests and manage the dining room seating rotation.
• Answer incoming phone calls professionally and direct calls as needed.
• Assist customers with takeout orders and pickups.
• Notify servers when guests are seated.
• Maintain a clean, organized, and welcoming entrance and host station.
• Assist with menus, silverware, table cleaning, and other front-of-house duties as needed.
• Communicate effectively with servers, kitchen staff, and management.
• Follow Gallaghers Pizza policies, procedures, and customer service standards.
• Handle customer questions and concerns professionally and notify management when necessary.
• Assist other team members during busy periods.
• Perform other reasonable duties as assigned by management.

Qualifications:

• Friendly, positive, and professional attitude.
• Strong communication and customer service skills.
• Dependable, punctual, and able to work as part of a team.
• Ability to multitask in a fast-paced restaurant environment.
• Ability to stand and walk for extended periods.
• Willingness to learn and follow directions.

Performance Expectations:

• Arrive on time and be ready to work at the scheduled start time.
• Treat all customers and coworkers with respect.
• Maintain a clean and professional appearance.
• Stay productive and assist the team when customer traffic is slow.
• Follow all safety, sanitation, and workplace policies.
• Represent Gallaghers Pizza in a positive and professional manner.

The goal of this position is to provide excellent customer service and help create a positive dining experience for every guest at Gallaghers Pizza.